Warehouse Services Operations Manager

Echo Global Logistics, Inc; Greenfield (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, seeks an Operations Manager to lead day-to-day special services and the VAS team, ensuring safe, compliant, and efficient execution.

You will guide frontline leaders, drive safety, quality and continuous improvement, align cross-functional resources, and maintain equipment and procedures to meet budget and lean goals. This role partners across production, quality, and maintenance to sustain operational excellence.

Qualifications

• Bachelor's degree or equivalent experience; 5+ years in warehouse services; 3+ years leading a team.
• Excellent written and verbal communication; attention to detail.
• Proven track record leading a team and implementing workflow processes.
• Ability to analyze data to identify opportunities.

Responsibilities

• Build and promote a strong Safety and Quality culture.
• Create, approve and execute the production plan for the area.
• Ensure consistency of operations across shifts.
• Provide leadership through site inspections.
• Own change and improvement processes for the operation.
• Set objectives for the Teams and production goals.
• Develop plans for Operations staff and Leaders.
• Manage events with communication and corrective action for quality incidents.
• Build and develop a team with clear common purpose.
• Ensure staff training and current SOPs.
• Communicate site objectives to the team.
• Ensure resources and PMI schedules; coordinate repairs and materials.
• Operate within budget and lean objectives.

Skills

Leadership

Communication skills

Data analysis

Workflow development

Education

Bachelor's degree or equivalent experience

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Position Overview

The Operations Manager is directly responsible for managing the day-to-day special services operations and provides oversight into the operational resources assigned to the VAS team, including the Operations Leaders. The role is responsible for the leadership of frontline leaders in direct execution of co-packing instructions (e.g., batch production record, SOP's, etc.) in order to safely and compliantly complete work required. The role serves as the key integrator of the cross-functional team to drive safety, quality, and continuous improvement in pursuit of Operational Excellence. The Operations Manager provides leadership, acts as a key integrator, has accountability, for all roles of the department, and ensures that appropriate staffing is in place. The role will ensure equipment is maintained in a state of compliance and processes in a validated state for their respective area.

Essential Duties and Responsibilities

• Build and promote a strong Safety and Quality culture. Maintain a safe working environment and conduct production activities in a manner that protects safety, environment and quality.
• Participate in the creation, approval and execution of the production plan for the assigned area.
• Ensure consistency of operations across shifts through active engagement on the production floor.
• Support and provide leadership to the area through site inspections.
• Own the implementation of the change and improvement process for the operation.
• Set objectives for the Teams and owning and reviewing their production goals.
• Set objectives and development plans for Operations staff, including Operations Leaders and Operators.
• Manage events as required, ensuring appropriate communication within the team and with external teams. Provide input and corrective action for any quality incidents.
• Build and develop a team, creating clear common purpose and promoting good team spirit.
• Ensure that team members are appropriately trained, and that operating procedures and training material are available and current.
• Communicate appropriately with team members regarding site objectives and team business.
• Ensure the team is adequately resourced to meet the business objectives including sourcing all materials needed, coordinating any repairs of any equipment needed, and maintaining PMI schedules for all equipment on site.
• Ensure the department operates within the budget and continual lean objectives are being assessed.

Qualifications

Bachelor's degree or equivalent experience 5 plus years of warehouse services 3+ years leading a team Proven track recording leading a team Excellent communication skills (both written and verbal) and attention to detail Proven track recording in developing and implementing workflow process' to successfully meet the needs of the business Ability to analyze data to identify areas of opportunity

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

About Us

Since 1992, Roadtex has become a nationwide leader in Temperature-Controlled Shipping and Warehouse Services. With 33 food-grade terminals strategically located across the country, Roadtex specializes in time-definite solutions. Our network and technology simplify shipping for mass merchants, providing peace of mind to ensure shipments arrive on time, intact, and damage-free. In 2022, Roadtex was acquired by Echo Global Logistics, a provider of technology-enabled transportation management services. As a third-party logistics provider, Echo simplifies transportation management for its clients and carriers.

Mission Statement

At Roadtex, we aim to achieve continuous growth by providing exceptional services that enable our partners to be successful in their businesses. Through consistent development of customer service, communications, and advanced technology, Roadtex builds seamless partnerships between our clients and us.