Head of Transportation Account Management & Growth

High Road Partners Inc.; Dubuque (IA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Full benefits package

Relocation assistance

Job summary

High Road Partners Inc. is seeking a results-driven Transportation Account Management Leader with experience optimizing order-to-delivery processes and growing accounts.

You will lead, mentor, and develop high-performing Account Managers, drive end-to-end order accuracy, mitigate supply-chain risks, and relentlessly pursue improved customer satisfaction and measurable sales growth across existing clients and new prospects.

Qualifications

• Results-driven transportation account leader with a track record of optimizing order-to-delivery processes.
• Proven ability to independently resolve complex transactional issues and proactively manage supply chains.
• Skilled at cultivating high-value relationships and leading cross-functional teams.

Responsibilities

• Lead a team of Account Managers, providing daily coaching and performance feedback.
• Strategically manage targeted growth accounts to deepen client engagement and streamline supply chains.
• Serve as primary escalation point for complex customer issues and drive cross-departmental resolution.
• Oversee the end-to-end customer order process from entry to delivery with focus on quality and speed.
• Drive measurable sales growth across existing customers and new business prospects.
• Analyze workloads and productivity metrics to maintain an agile, customer-centric team.

Skills

Leadership & Mentorship

Account Management

Supply Chain & Operations

Communication

Team Leadership

Growth Strategy

Escalation Management

Job description

High Road Partners Inc. is seeking a results-driven Transportation Account Management Leader with experience optimizing order-to-delivery processes and growing accounts.

You will lead, mentor, and develop high-performing Account Managers, drive end-to-end order accuracy, mitigate supply-chain risks, and relentlessly pursue improved customer satisfaction and measurable sales growth across existing clients and new prospects.