Director of Account Management, Trucking

High Road Partners Inc.; Dubuque (IA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Full benefits package

Relocation assistance

Job summary

High Road Partners Inc. is seeking a results-driven Transportation Account Management Leader with experience optimizing order-to-delivery processes and growing accounts.

You will lead, mentor, and develop high-performing Account Managers, drive end-to-end order accuracy, mitigate supply-chain risks, and relentlessly pursue improved customer satisfaction and measurable sales growth across existing clients and new prospects.

Qualifications

• Results-driven transportation account leader with a track record of optimizing order-to-delivery processes.
• Proven ability to independently resolve complex transactional issues and proactively manage supply chains.
• Skilled at cultivating high-value relationships and leading cross-functional teams.

Responsibilities

• Lead a team of Account Managers, providing daily coaching and performance feedback.
• Strategically manage targeted growth accounts to deepen client engagement and streamline supply chains.
• Serve as primary escalation point for complex customer issues and drive cross-departmental resolution.
• Oversee the end-to-end customer order process from entry to delivery with focus on quality and speed.
• Drive measurable sales growth across existing customers and new business prospects.
• Analyze workloads and productivity metrics to maintain an agile, customer-centric team.

Skills

Leadership & Mentorship

Account Management

Supply Chain & Operations

Communication

Team Leadership

Growth Strategy

Escalation Management

Job description

Results-driven Transportation Account Management Leader with experience optimizing customer order-to-delivery processes and driving account growth. Proven track record of independently resolving complex transactional issues and proactively managing supply chains to minimize disruptions. Skilled in cultivating collaborative, high-value customer relationships while simultaneously leading, mentoring, and developing high-performing teams of Account Managers to maximize productivity and exceed satisfaction metrics.

Core Competencies:

• Leadership & Mentorship: Team Training & Coaching, Performance Feedback, Workload Allocation, Productivity Optimization.
• Account Management: Targeted Account Growth, Client Retention, New Business Prospecting, Strategic Escalation Resolution.
• Supply Chain & Operations: Order Entry Management (Accuracy & Quality), End-to-End Delivery Tracking, Proactive Risk Mitigation.
• Communication: Cross-Functional Collaboration, Stakeholder Relations, Professional Issue Resolution.
• Lead a team of Account Managers, providing daily coaching, training, and ongoing performance feedback to ensure alignment with company standards and customer service expectations.
• Strategically manage targeted growth accounts, proactively engaging with clients to deeply understand their demands, streamline supply chains, and eliminate delivery delays.
• Serve as the primary escalation point for complex customer issues, utilizing creative problem-solving and cross-departmental collaboration to resolve order-entry and transactional bottlenecks.
• Oversee the end-to-end customer order process from entry to final delivery, ensuring the highest standards of quality, speed, and accuracy.
• Drive measurable sales growth across both the existing customer base and new business prospects by establishing deep, collaborative relationships.
• Analyze daily workloads and monitor productivity metrics to distribute tasks efficiently and maintain an agile, customer-centric team environment.

Compensation: Full benefit suite.

Relocation: Negotiated flat rate relocation.