Account Growth Lead — Customer Success & Operations

Kids for the Future; Milan (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Kids for the Future seeks an Account Manager Lead to own the customer order process from entry to delivery and to lead a team of Account Managers. You will drive customer satisfaction, account growth, and process improvements while serving as the escalation point for complex issues.

The role requires 2+ years in transportation account management or customer service, supervisory experience, and strong communication, problem-solving, and organizational skills to manage diverse accounts and

Qualifications

• 2+ years of experience in transportation account management and/or customer service.
• Prior supervisory or team lead experience preferred
• Strong communication, problem-solving, and organizational skills
• Proven ability to manage and grow customer accounts
• Ability to work independently and handle escalated customer issues with sound judgment

Responsibilities

• Provides positive interactions with the customer to create and maintain positive relationships.
• Effectively manages targeted growth accounts and ensures customer satisfaction through proactive engagement.
• Understands customer needs and demands to proactively manage supply chains and minimize delays.
• Analyzes and creatively resolves issues related to order entry concerns.
• Engages in a professional and collaborative manner with internal team members.
• Oversees accurate and efficient entry of customer orders, ensuring quality and timeliness.
• Supervises and mentors a team of Account Managers, providing coaching, training, and ongoing performance feedback.
• Assigns daily workload, monitors productivity, and ensures adherence to company standards and customer service expectations.
• Serves as the primary escalation point for customer issues requiring advanced problem-solving or cross-departmental collaboration.
• Additional duties as assigned

Skills

Strong communication

Problem-solving

Organizational skills

Customer service

Account management

Independent work

Escalation handling

Education

High school

Job description

Kids for the Future seeks an Account Manager Lead to own the customer order process from entry to delivery and to lead a team of Account Managers. You will drive customer satisfaction, account growth, and process improvements while serving as the escalation point for complex issues.

The role requires 2+ years in transportation account management or customer service, supervisory experience, and strong communication, problem-solving, and organizational skills to manage diverse accounts and