Director of Account Management, Trucking

High Road Partners Inc.; Moline (IL); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Full benefits package

Relocation assistance

Job summary

High Road Partners Inc. is seeking a results-driven Transportation Account Management Leader to optimize order-to-delivery processes, grow accounts, and reduce disruptions across client portfolios.

The role leads, mentors, and develops a high-performing team of Account Managers, drives cross-functional collaboration, and delivers measurable improvements in delivery speed, accuracy, and customer satisfaction.

Qualifications

• Experience leading account-management teams and mentoring staff.
• Proven track record in optimizing order-to-delivery processes.
• Skilled in cross-functional collaboration and stakeholder management.

Responsibilities

• Lead a team of Account Managers with daily coaching and performance feedback.
• Strategically grow targeted accounts and reduce delivery delays.
• Oversee end-to-end order processes from entry to delivery.
• Serve as primary escalation point for complex customer issues.
• Drive sales growth across existing and new business by strong relationships.

Skills

Leadership & Mentorship

Account Management

Supply Chain & Operations

Communication

Team Leadership

Growth & Strategy

Problem Solving

Job description

Results-driven Transportation Account Management Leader with experience optimizing customer order-to-delivery processes and driving account growth. Proven track record of independently resolving complex transactional issues and proactively managing supply chains to minimize disruptions. Skilled in cultivating collaborative, high-value customer relationships while simultaneously leading, mentoring, and developing high-performing teams of Account Managers to maximize productivity and exceed satisfaction metrics.

Core Competencies:

• Leadership & Mentorship: Team Training & Coaching, Performance Feedback, Workload Allocation, Productivity Optimization.
• Account Management: Targeted Account Growth, Client Retention, New Business Prospecting, Strategic Escalation Resolution.
• Supply Chain & Operations: Order Entry Management (Accuracy & Quality), End-to-End Delivery Tracking, Proactive Risk Mitigation.
• Communication: Cross-Functional Collaboration, Stakeholder Relations, Professional Issue Resolution.
• Lead a team of Account Managers, providing daily coaching, training, and ongoing performance feedback to ensure alignment with company standards and customer service expectations.
• Strategically manage targeted growth accounts, proactively engaging with clients to deeply understand their demands, streamline supply chains, and eliminate delivery delays.
• Serve as the primary escalation point for complex customer issues, utilizing creative problem-solving and cross-departmental collaboration to resolve order-entry and transactional bottlenecks.
• Oversee the end-to-end customer order process from entry to final delivery, ensuring the highest standards of quality, speed, and accuracy.
• Drive measurable sales growth across both the existing customer base and new business prospects by establishing deep, collaborative relationships.
• Analyze daily workloads and monitor productivity metrics to distribute tasks efficiently and maintain an agile, customer-centric team environment.

Compensation: Full benefit suite.

Relocation: Negotiated flat rate relocation.