Strategic Accounts Growth Lead

Evans Transportation Services LLC; Delafield (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Evans Transportation Services LLC is seeking an experienced Account Manager to oversee a portfolio of clients and drive profitability through strategic solutions and strong relationship management.

You will onboard key accounts, analyze data to identify trends, and collaborate with internal teams to deliver exceptional client service across multiple locations. A focus on growth, retention, and effective communication is essential for success in this role.

Qualifications

• Bachelor’s degree is required.
• 3–5 years of related experience in 3PL, or more with education.
• Working knowledge of the transportation industry.
• Excellent critical thinking and problem-solving skills.
• Elevated level of organizational skills and ability to multitask.
• Ability to read, write, type, and speak English.

Responsibilities

• Build trust with new clients and oversee onboarding.
• Grow or maintain key accounts across locations and levels.
• Determine business review needs and execute those reviews.
• Analyze customer insights using data to identify trends impacting volume and profitability.
• Identify growth opportunities and drive retention or expansion with strategic solutions.
• Collaborate with the account management team to execute the plan.
• Provide clients with business insights and competitive strategies.
• Prepare reports on profitability and service performance for insights and improvements.
• Maintain regular communications to anticipate client needs and opportunities.
• Create annual account budgets and plans and manage toward outcomes.
• Serve as the primary contact and ensure a positive customer experience.
• Navigate conflicts with tact and diplomacy.
• Understand payment terms and coordinate with accounting for invoicing.

Skills

Relationship building

Problem-solving

Communication

Organizational skills

Multitasking

English proficiency

Education

Bachelor’s degree

Tools

Power BI

Excel Pivot Tables

Transportation Management System (TMS)

Job description

Evans Transportation Services LLC is seeking an experienced Account Manager to oversee a portfolio of clients and drive profitability through strategic solutions and strong relationship management.

You will onboard key accounts, analyze data to identify trends, and collaborate with internal teams to deliver exceptional client service across multiple locations. A focus on growth, retention, and effective communication is essential for success in this role.