Head of Technical Training & Enablement (Hybrid)

Socket.dev; Boston (MA); On-site; USD 112,000 - 138,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible PTO

Parental leave

Disability insurance

Life insurance

Wellness stipend

Cell phone stipend

Commuting stipend

Snacks & catered lunches

Job summary

Bevi is seeking a hands-on Head of Enablement to scale training, documentation, and the Bevi Help Center. You will lead an Instructional Designer and a Technical Content Manager, own onboarding programs for partners and internal teams, and collaborate with Sales, Product, and Engineering on new product introductions (NPI).

Expect AI-driven efficiency, measurement, and global partner enablement. You’ll manage the LMS (Absorb) and authoring tools, drive consistency across content, and travel for

Qualifications

• Experience building and running technical training or enablement programs across internal and partner networks.
• People leadership experience or readiness to manage a small team.
• Working knowledge of LMS and authoring platforms (Absorb, Articulate), plus Salesforce, Zendesk, Google Workspace, and Atlassian tools.
• Ability to teach different learning styles across formats.
• Excellent cross-functional communicator who gains buy-in and keeps programs moving.
• A process builder who uses AI to improve training and documentation.
• Hands-on operator with strong analytical and organizational skills and willingness to travel for training events.

Responsibilities

• Lead and develop the Instructional Designer and Technical Content Manager; set priorities and maintain quality.
• Own onboarding and ongoing curricula for partner and internal audiences, including modules, tests, milestones, and readiness assessments.
• Own intake, accuracy, and upkeep of technical documentation and the Bevi Help Center.
• Administer the Learning Management System and authoring tools; manage users, content, reporting, and completion tracking.
• Collaborate with Sales, partners, and Product/Engineering on NPI and translate changes into training and docs on time.
• Continuously improve how training, docs, and the Help Center are built; use AI to drive efficiency and scalability.

Skills

Team leadership

Learning strategy

Training program design

Cross-functional collaboration

LMS administration

AI-driven optimization

Analytical skills

Travel readiness

Education

Experience leading enablement teams

Tools

Absorb

Articulate

Salesforce

Zendesk

Google Workspace

Confluence

Jira

Job description

Bevi is seeking a hands-on Head of Enablement to scale training, documentation, and the Bevi Help Center. You will lead an Instructional Designer and a Technical Content Manager, own onboarding programs for partners and internal teams, and collaborate with Sales, Product, and Engineering on new product introductions (NPI).

Expect AI-driven efficiency, measurement, and global partner enablement. You’ll manage the LMS (Absorb) and authoring tools, drive consistency across content, and travel for