Technical Training & Enablement Leader

Bevi; Boston (MA); On-site; USD 112,000 - 138,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible PTO + holidays

Parental leave

Wellness reimbursements

Job summary

Bevi is seeking a head of enablement to own training, documentation, and the Bevi Help Center, driving scalable programs for partners and internal teams. You will lead a small team (Instructional Designer and Technical Content Manager), partner with Sales, Product, and Engineering on new product introductions, and scale e-learning and in-person programs using AI for efficiency.

This hands-on role requires travel.

Qualifications

• Experience building and running technical training or enablement programs across internal teams and external partners.
• People leadership experience or readiness to manage a small team.
• Working knowledge of LMS and authoring platforms (Absorb, Articulate).
• Familiarity with Salesforce, Zendesk, Google Workspace, and Atlassian (Confluence, Jira).
• Ability to teach different learning styles across formats: verbal, written, video, and e-learning.
• Excellent cross-functional communicator who gains buy-in and keeps programs moving.
• Process builder who uses AI to drive efficiency and rethink training/documentation.

Responsibilities

• Lead and develop the Instructional Designer and Technical Content Manager; set priorities and maintain quality and speed.
• Own onboarding and ongoing curricula for partner and internal audiences (e-learning and in-person).
• Onboard, upskill, and coach partner technicians and operations managers to drive efficiency and proficiency.
• Own intake, accuracy, and upkeep of documentation and Bevi Help Center for clients, field teams, and partners.
• Administer the Learning Management System (Absorb) and authoring tools and manage users, content, and reporting.
• Coordinate with Sales, partners, and Product/Engineering on NPI and changes; ensure timely training and docs.

Skills

Training program design

People leadership

LMS management

Sales/Product cross-function

AI for learning optimization

Verbal/written/video instruction

Tools

Absorb

Articulate

Salesforce

Zendesk

Google Workspace

Confluence

Jira

Job description

Bevi is seeking a head of enablement to own training, documentation, and the Bevi Help Center, driving scalable programs for partners and internal teams. You will lead a small team (Instructional Designer and Technical Content Manager), partner with Sales, Product, and Engineering on new product introductions, and scale e-learning and in-person programs using AI for efficiency.

This hands-on role requires travel.