Manager, Enterprise Technical Account Managers (Fully Remote)

Socket; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health coverage

Remote-first culture

Flexible time off

Parental leave

Job summary

Socket is seeking a senior leader to guide a team of Enterprise Technical Account Managers and scale post-sales excellence. You will coach a growing team, own adoption, health, and gross retention, and shape the post-sales operating system with segmentation and lifecycle playbooks.

You will drive GRR/NRR targets, work with tools like Slack, Zendesk, HubSpot, Vitally, Grafana, and cultivate a remote-first culture with flexible time-off and competitive compensation.

Qualifications

• 4+ years managing post-sales teams and 6+ years in pre/post-sales in B2B SaaS.
• Experience owning GRR, NRR, or adoption targets and driving retention.
• Background in security, developer tools, or adjacent technical products, with SDLC knowledge.

Responsibilities

• Lead, coach, and grow a team of Enterprise TAMs, hiring ahead of need.
• Own adoption, customer health, and gross retention across the customer base.
• Mature the post-sales operating system: segmentation, health scoring, and lifecycle playbooks.

Job description

• Lead, coach, and grow a team of Enterprise TAMs, hiring ahead of need.
• Own adoption, customer health, and gross retention across the customer base.
• Mature the post-sales operating system: segmentation, health scoring, and lifecycle playbooks.

What You'll Bring:

• 4+ years managing post-sales teams and 6+ years in pre/post-sales in B2B SaaS.
• Experience owning GRR, NRR, or adoption targets and driving retention.
• Background in security, developer tools, or adjacent technical products, with SDLC knowledge.

Tools and Benefits:

• Use Slack, GitHub, Zendesk, Vitally, HubSpot, and Grafana.
• Competitive salary, equity, health coverage, flexible time-off, parental leave, and remote-first culture.

Socket

Socket helps developers and security teams safely find, audit, and manage open source code. Backed by top investors, the company serves thousands of organizations and values excellence, urgency, and customer obsession.