Global Head of Technical Account Management

ScaleOps; United States; Remote; USD 210,000 - 300,000; Full time

Job summary

ScaleOps is seeking a leader to own the global Technical Account Management strategy and build a scalable, high-impact TAM team. You will serve as a strategic technical advisor, ensuring enterprise customers realize value from the ScaleOps platform, including cost savings and performance improvements.

You will collaborate with Account Managers, Support, Product, and Engineering to drive adoption, optimize deployments, and expand customer health and retention across multinational customers.

Qualifications

• Proven experience leading or scaling Technical Account Management teams in B2B SaaS.
• Strong working knowledge of Kubernetes and cloud-native platforms.
• Experience supporting enterprise customers in production environments.
• Customer-first mindset with ability to drive adoption and long-term value.
• Excellent leadership and stakeholder management skills.
• Comfortable operating in a fast-growing, global company.

Responsibilities

• Own the global TAM strategy and drive customer outcomes.
• Build and scale a global team of Technical Account Managers.
• Define engagement models, success metrics, and best practices.
• Ensure customers achieve value from ScaleOps, including cost savings.
• Develop trust-based relationships with technical and operational stakeholders.
• Guide customers through adoption, optimization, and scaling.
• Serve as strategic technical advisor aligning ScaleOps with customer goals.
• Act as senior escalation point for strategic accounts.
• Identify risks and surface gaps to leadership.
• Collaborate with Support, Product, and Engineering.
• Define and track KPIs like adoption and customer health.
• Build scalable playbooks and documentation for global growth.

Skills

Kubernetes

Cloud-native platforms

Leadership

Customer success

Strategic advisory

Job description

ScaleOps is seeking a leader to own the global Technical Account Management strategy and build a scalable, high-impact TAM team. You will serve as a strategic technical advisor, ensuring enterprise customers realize value from the ScaleOps platform, including cost savings and performance improvements.

You will collaborate with Account Managers, Support, Product, and Engineering to drive adoption, optimize deployments, and expand customer health and retention across multinational customers.