EU Technical Success & Onboarding Lead

Embedded Shishya; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary bands

Equity program

Health benefits for you and family

Remote-first with off-sites

Paid parental leave

Quarterly team off-sites

Job summary

Socket is seeking a seasoned technical customer-facing professional to own post-sale success for European clients. You will serve as the primary technical advisor, align with account executives, and drive adoption of Socket across complex environments.

In this role you’ll lead onboarding, troubleshoot integration issues, run quarterly business reviews, and advocate for customers with Product and Engineering. Remote-first with periodic global team off-sites, travel optional.

Qualifications

• 6+ years in a technical customer-facing role with post-sale ownership.
• 2+ years as dedicated contact for customers with quarterly health checks.
• Background in application security, DevSecOps, or open-source ecosystems.
• Experience with developer tooling and CI/CD platforms.
• Ability to read and reason about code (JavaScript, Python, TypeScript).

Responsibilities

• Own post-sale relationship as the main technical advisor for European customers.
• Lead onboarding for enterprise customers and work with engineering on CI/CD integrations.
• Troubleshoot integration, configuration, and compatibility issues.
• Run discovery conversations and translate product capabilities into guidance.
• Conduct architecture reviews and security posture assessments; advocate for customers.

Skills

Technical customer-facing

Account management

Quarterly health checks

Security / DevSecOps

CI/CD tools experience

Code reading (JS/Python/TS)

APIs & webhooks

Package managers

Strong communication

Willingness to travel

Tools

GitHub

Jenkins

CircleCI

CI/CD tooling

Job description

Socket is seeking a seasoned technical customer-facing professional to own post-sale success for European clients. You will serve as the primary technical advisor, align with account executives, and drive adoption of Socket across complex environments.

In this role you’ll lead onboarding, troubleshoot integration issues, run quarterly business reviews, and advocate for customers with Product and Engineering. Remote-first with periodic global team off-sites, travel optional.