Head of Technical Account Management

Autodesk; Denver (CO); On-site; USD 140,000 - 190,000; Full time

Job summary

Autodesk’s Customer Success organization seeks a Manager, Technical Account Management to lead a team of Technical Account Managers delivering proactive governance, escalations management, and trusted-advisor guidance across enterprise deployments.

You will partner with Customer Success, Technical Adoption, Support, Product, Engineering, and Sales to align resources, coach talent, and drive measurable outcomes for customers investing in Autodesk solutions.

Qualifications

• 5+ years of people-management experience leading TAMs or similar teams in SaaS or enterprise technology.
• Experience coaching teams to deliver measurable customer outcomes and high-quality service.
• Experience supporting large enterprise customers with multiple technical and business stakeholders.
• Proven ability to coordinate cross-functional teams and communicate with customer and internal leadership.
• Experience designing processes, operating cadences, and service-delivery standards that improve outcomes.
• Ability to use customer health data to identify trends and drive improvements.

Responsibilities

• Lead, coach, and develop a high-performing TAM team, including hiring, onboarding, feedback, performance, career development, and succession planning.
• Set clear team priorities and operating rhythms aligned with Customer Success and organizational goals.
• Ensure TAMs deliver a best-in-class enterprise support experience; coordinate activities and report on performance and health.
• Provide proactive technical governance across TAM portfolio; monitor health, identify risks, and ensure scalable, reliable Autodesk solutions.
• Act as senior escalation point for critical customer issues; guide TAMs in coordinating cross-functional teams toward resolution.
• Measure performance against health indicators, engagement quality, and targets; use data to drive improvements.
• Partner with Customer Success, Technical Adoption, Support, Product, Engineering, Sales to coordinate resources and deliver unified customer experiences.
• Identify and coordinate Autodesk SME resources to provide guidance, best practices, and coaching for adoption and value realization.
• Lead initiatives to improve TAM and Customer Success scalability, efficiency, and effectiveness.
• Promote a culture of customer accountability, curiosity, critical thinking, and impact.

Skills

People management

Enterprise support

Cross-functional leadership

Executive communication

Customer success

Escalation management

Job description

Autodesk’s Customer Success organization seeks a Manager, Technical Account Management to lead a team of Technical Account Managers delivering proactive governance, escalations management, and trusted-advisor guidance across enterprise deployments.

You will partner with Customer Success, Technical Adoption, Support, Product, Engineering, and Sales to align resources, coach talent, and drive measurable outcomes for customers investing in Autodesk solutions.