Strategic CSM for AEC Accounts — Drive Adoption & ROI

Autodesk; Denver (CO); On-site; USD 72,000 - 128,000; Full time

Job summary

Autodesk is seeking a Business Customer Success Manager to manage post-sale relationships within the AEC space. You'll guide accounts through Onboard, Use, Extend stages, and partner with Sales, Technical Sales, Channel Partners, and Client Services to ensure long-term value from Autodesk solutions.

You will build tailored Customer Success Plans, track adoption metrics, and drive measurable ROI by linking product capabilities to customers' strategic initiatives.

Qualifications

• Up to 5 years in customer success, account management, sales, or renewals.
• Ability to build mutual success plans and business cases.
• Strong executive communication and cross-functional collaboration.

Responsibilities

• Own the post-sale relationship for an assigned portfolio.
• Drive ROI by aligning Autodesk solutions to customer objectives.
• Co-create and execute Customer Success Plans with milestones.
• Establish success metrics and conduct business reviews.
• Monitor usage and health signals to mitigate risk.
• Identify at-risk accounts and drive enablement strategies.
• Document value realization through business cases.
• Collaborate with Sales and Channel Partners to grow accounts.
• Engage with stakeholders from end users to executives.

Skills

Customer Success

Account Management

Sales Experience

Executive Communication

Stakeholder Management

Project Management

Growth Mindset

Tools

Gainsight

CRM

Job description

Autodesk is seeking a Business Customer Success Manager to manage post-sale relationships within the AEC space. You'll guide accounts through Onboard, Use, Extend stages, and partner with Sales, Technical Sales, Channel Partners, and Client Services to ensure long-term value from Autodesk solutions.

You will build tailored Customer Success Plans, track adoption metrics, and drive measurable ROI by linking product capabilities to customers' strategic initiatives.