Head of Systems & Integrations

High Ground Services; Orlando (FL); Hybrid; USD 140,000 - 190,000; Full time

Job summary

High Ground Services seeks a Director of Systems & Integrations to lead design, implementation, and optimization of business systems across our Florida-based operations. You will oversee CRM, scheduling, billing integrations, and data governance to improve efficiency and customer experiences.

You will collaborate with operations, finance, sales, and field teams, manage vendor relationships, and drive technology investments to support growth across multiple locations.

Qualifications

• Strong analytical skills for data interpretation and process optimization.
• Expertise in systems integration, APIs, data synchronization between platforms.
• Proven project management with cross-functional teams and timelines.
• Proven team leadership with mentoring and stakeholder communication.
• Presales and stakeholder engagement to align technology with business needs.
• Experience with ERP, CRM, scheduling, and invoicing platforms preferred.
• Knowledge of data security, access control, and compliance best practices.
• Bachelor’s degree in IS/CS/Engineering/Business or related field; equivalent experience.

Responsibilities

• Oversee design, implementation, and optimization of business systems and integrations across operations.
• Lead evaluation and selection of software platforms (CRM, scheduling, billing, etc.).
• Develop standards for data management and reporting; ensure seamless system integration.
• Manage integration projects; coordinate with internal teams and external vendors.
• Troubleshoot system issues and identify opportunities to improve workflow and customer experience.
• Provide training and ongoing support; maintain documentation of processes and architecture.
• Plan future technology investments to support growth and multi-location operations.

Skills

Analytical skills

Systems integration

Project management

Team leadership

Stakeholder engagement

Data security

ERP/CRM familiarity

Education

Bachelor’s degree

Equivalent practical experience

Tools

ERP systems

CRM systems

Scheduling software

Billing platforms

Job description

High Ground Services seeks a Director of Systems & Integrations to lead design, implementation, and optimization of business systems across our Florida-based operations. You will oversee CRM, scheduling, billing integrations, and data governance to improve efficiency and customer experiences.

You will collaborate with operations, finance, sales, and field teams, manage vendor relationships, and drive technology investments to support growth across multiple locations.