Remote Senior Manager, Systems Integration

Realync Corp.

United States

Remote

USD 100,000 - 110,000

Full time

5 days ago

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Benefits offered by this job

Remote work option

Bonus program

Health benefits

Job summary

Grace Hill is seeking a Manager, Technical Services to lead the delivery team responsible for integrations, SSO configurations, data migrations, and automated feeds. The role reports to the Senior Director of Delivery and collaborates with Sales Engineering and Customer Success.

You will own backend connectivity, system provisioning, and data security, while guiding Integration Specialists, System Operations Specialists, and Data Migration Specialists through complex enterprise engagements.

Qualifications

Bachelor's degree in CS, IS, or related field.
5+ years in technical services, systems integration, or implementation engineering with 2+ years in people management.
Strong knowledge of SSO protocols (SAML 2.0, OIDC), REST APIs, SFTP, and data migrations.
Experience managing technical SLAs and ticket-driven support operations (Zendesk, Jira, ServiceNow).
Proven ability to communicate complex technical concepts to non-technical stakeholders.

Responsibilities

Presale-to-delivery governance and partner ecosystem management.
Oversee integrations, data pipelines, and backend provisioning with a focus on security and compliance.
Establish and enforce internal SLAs across teams and data feeds.
Drive automation to reduce manual provisioning time and improve scalability.
Escalation authority for complex enterprise engagements and partner relations.