Director of Business Operations and Systems

Hyperproof; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Hyperproof is seeking a Director of Business Operations and Systems to optimize the revenue and business systems ecosystem across Sales, Customer Success, Account Management, Implementation, and Deal Desk. You will act as a strategic systems architect and RevOps partner, guiding the team and driving forecast accuracy.

You will bridge strategic and hands-on execution by architecting system flows, overseeing Nue CPQ, and leading day-to-day systems operations while mentoring two direct reports.

Qualifications

• Strategic partner to Sales, Marketing, Finance and Customer Success for process optimization.
• Forecasting and revenue analytics including renewal tracking and churn analysis.
• Map pre- and post-sale journeys and create operational playbooks.

Responsibilities

• Lead RevOps partnership and revenue strategy across GTM functions.
• Architect system flows and own Salesforce and Nue CPQ implementations.
• Mentor and manage a small team while reporting to the SVP - Operations.

Skills

RevOps partnership

Revenue Forecasting

Revenue Analytics

Process Architecture

Salesforce

Nue CPQ

GTM execution

Tools

Salesforce

Nue CPQ

Job description

We are seeking a talented individual to join our team as a Director of Business Operations and Systems.

In this role, you will be at the forefront of optimizing our revenue and business systems ecosystem - spanning Sales, Customer Success, Account Management, Implementation, and Deal Desk. Reporting to the SVP - Operations, you will act as a strategic systems architect, RevOps partner, and team lead managing 2 direct reports

You will bridge high-level strategy and hands‑on execution: architecting system flows, managing Nue CPQ, driving forecasting and pipeline reporting, and leading day‑to‑day systems operations while mentoring your team.

WHO YOU ARE

RevOps Partnership & Revenue Strategy

• Strategic Business Partner: Trusted operational partner to Sales, Marketing, Finance and Customer Success leaders for process optimization, territory/capacity insights, pipeline reviews, and GTM execution.
• Forecasting & Revenue Analytics: Skilled in building and maintaining revenue metrics, renewal forecasting, NRR/GRR tracking, and churn analysis to identify systemic revenue risks.
• Process Architecture: Experienced in mapping pre- and post‑sale customer journeys, handoffs, and operational playbooks to drive retention, expansion, and team efficiency.

Systems Architecture & Tech Stack Governance

• Salesforce & CPQ Ownership: Hands‑on architect and administrator for Salesforce (system of record) and Nue CPQ, owning product catalogs, SKU/packaging creation, pricebooks, custom attribute setups, and