Head of Strategic Client Partnerships

Heady; New York (NY); Hybrid; USD 155,000 - 175,000; Full time

Benefits offered by this job

Health + Wellness benefits

Flexible PTO and holidays

401(k) eligibility

Continued Learning program

Sabbatical eligibility

Parental Leave

Job summary

Heady is seeking a Director of Client Services to steward a select portfolio of major client relationships. You will grow accounts, translate client goals into actionable programs, and collaborate with product managers to align delivery with strategic outcomes.

You’ll lead executive‑level conversations, map stakeholders, and drive revenue growth while protecting the agency’s interests. This hybrid role is based in Brooklyn, NY.

Qualifications

• 5–8 years of experience in commerce strategy, digital product consulting, or senior account leadership within a digital product or tech environment.
• Bachelor's Degree in Business, Marketing, or a related field (MBA preferred).
• Note: role may require understanding software delivery and technical context.

Responsibilities

• Grow and manage a portfolio of key client relationships at VP/Director level.
• Translate client goals into work for delivery teams and craft business cases for client decisions.
• Lead regular business reviews and forecasting with the CEO and delivery leadership.
• Own contract lifecycle, renewals, and scope management to protect the project.

Skills

Commerce Expert

Confident POV

Translator of Goals

Senior Stakeholders

Skilled Communicator

Commercial Minded

Technical Awareness

Education

Bachelor's Degree in Business/Marketing

MBA preferred

Job description

Heady is seeking a Director of Client Services to steward a select portfolio of major client relationships. You will grow accounts, translate client goals into actionable programs, and collaborate with product managers to align delivery with strategic outcomes.

You’ll lead executive‑level conversations, map stakeholders, and drive revenue growth while protecting the agency’s interests. This hybrid role is based in Brooklyn, NY.