Operations Director

Chick-fil-A; Advance (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A is seeking an experienced Director of Operations to oversee daily store supervision, resources, stock, staff, and sales management. The role requires strong leadership and customer service focus to ensure excellent dining experiences and strong financial performance across outlets.

The candidate will recruit, train, and manage staff, maintain budgets and records, and drive profitability while upholding safety standards and brand values.

Qualifications

• Commercial awareness.
• Confidence.
• Resourcefulness.
• Organizational skills.
• Teamworking skills.
• Verbal communication skills.
• Numerical skills.
• Excellent IT skills.
• Enthusiasm.
• Executive skills.
• Problem-solving skills.
• Showing initiative.
• Setting a good example.

Responsibilities

• Recruiting and appraising staff.
• Training and supervising staff.
• Managing budgets.
• Maintaining financial and statistical records.
• Dealing with customer complaints and queries.
• Overseeing stock and pricing control.
• Maximizing profitability and productivity.
• Motivating staff to meet sales targets.
• Setting sales targets.
• Ensuring compliance with safety and health regulations.
• Preparing promotional displays and materials.
• Liaising with management.
• Providing opportunities for staff advancements.

Skills

Commercial awareness

Leadership

Resourcefulness

Organizational skills

Teamwork

Verbal communication

Numerical skills

Excellent IT skills

Problem-solving

Initiative

Setting a good example

Job description

Main Responsibilities of a Director of Operations

• Responsible for every aspect of everyday supervision of store outlets
• Responsible for resources management
• Takes care of stock, staff, and sales management

Job Description

We are looking for an experienced and skilled restaurant Director with remarkable skills, who will run a store effectively and with attention to detail.

Our Leadership candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of the DIrector of Operations

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Store Manager Job Requirements

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.