Head of Solutions Consulting & Value Engineering

PagerDuty; Raleigh (NC); Hybrid; USD 215,000 - 296,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program (ESPP)

Retirement or pension plan

Generous vacation time

Paid holidays and sick leave

Wellness days and dedicated time off

Job summary

PagerDuty, Inc. is seeking a Senior Director of Solutions Consulting to lead North America solution consulting, value engineering, and strategic partnerships.

You will shape the regional vision, manage a distributed team, and influence product direction with executive stakeholders. You will drive POVs, reference architectures, and scalable playbooks across Strategic, Enterprise, Commercial, and Architecture segments while partnering with Sales and Customer Revenue to maximize net revenue

Qualifications

• 10+ years in technical sales with at least 3 years in people management.
• Proven track record partnering with sales leadership to drive revenue.
• Experience selling SaaS/Cloud tech to IT Ops/Engineering/CTO offices.
• Strong analytical/problem-solving abilities in a fast-moving environment.
• Excellent written and oral communication for senior executives.
• Track record managing SC leadership metrics (NRR, POV-to-close, etc).

Responsibilities

• Define the North America Solution Consulting vision across strategic, enterprise, commercial, and architecture segments.
• Represent Customer Engineering and collaborate with Sales, Product, and Customer Revenue leadership.
• Build scalable systems and playbooks; establish a Global Center of Excellence for demo engineering standards.
• Hire and develop high-performing team members and provide mentorship.
• Drive execution, optimize POVs and reference architectures for top accounts.
• Own the full customer journey with revenue retention, expansion opportunities, and executive-level business reviews.
• Develop AI-powered tools and automation to scale repeatable sales motions and reduce costs.

Skills

Experience in technical sales

Strategic leadership

Technical SaaS/Cloud

Problem solving

Communication skills

Metrics & analytics

Tools

Cloud platforms (AWS/Azure/GCP)

Job description

PagerDuty, Inc. is seeking a Senior Director of Solutions Consulting to lead North America solution consulting, value engineering, and strategic partnerships.

You will shape the regional vision, manage a distributed team, and influence product direction with executive stakeholders. You will drive POVs, reference architectures, and scalable playbooks across Strategic, Enterprise, Commercial, and Architecture segments while partnering with Sales and Customer Revenue to maximize net revenue