Manager, Solutions Consulting

United States Digital Space LLC; City of Albany (NY); Hybrid; USD 226,000 - 283,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) plan

Flexible time off

Holidays

Volunteer time off

Job summary

New Relic in the United States invites a regional Solutions Consulting leader to build and evolve a high-performing team that expands our customer base and drives value across the Observability platform. You will partner with Account Executives and other stakeholders to craft strategies, qualify opportunities, and deliver POVs, RFP responses, and business justifications in a presales context.

This role requires 10+ years in customer-facing Solution Consulting, at least 2 years managing teams,

Qualifications

• 10+ years of direct customer facing Solution Consulting or Sales Engineering experience.
• 2+ years of direct management of solutions consulting or related teams.
• Experience building and managing high-performing consulting and technical teams.

Responsibilities

• Lead the development and growth of your teams expanding New Relic’s customer base.
• Manage your team to deliver a growing catalog of services that drive time-to-value for new customers.

Skills

Solutions Consulting

Leadership

Pre-sales

Strategic thinking

Mentoring

Education

Bachelor’s Degree or equivalent

Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

As part of our global Customer Adoption organization, the Solutions Consultant leadership team is tasked with ensuring that each and every customer has a wildly successful relationship with us. By engaging with our customers on a technical level throughout their Observability lifecycle, our managers help expand the New Relic customer base by driving increased value for our customers as they scale their technology ambitions!

We are seeking a driven leader who will build and evolve our Solutions Consulting team. This critical team is vital for New Relic to achieve our hyperscale goals. As the regional leader for the Solutions Consulting Team, you’ll be one of the primary drivers to increase revenue growth across new logo customers. You will develop a team of Solutions Consultants while working closely with other customer-facing teams (Account Executives, Technical Success Managers, etc) to combine strategy and execution to ensure our customers achieve the maximum value from New Relic.

You and your team will work with customers across a wide spectrum of verticals and industries, to help customers solve their business challenges with the New Relic Platform and realize immediate time to value by connecting their success to their business goals. Our goal is to build lifelong advocates for New Relic!

This is an opportunity to bring together your skills within DevOps, Architecture, Observability & Service Delivery and most importantly leadership. You will expand your knowledge of Application Performance Monitoring, Infrastructure, APIs, and Analytics, AI / ML, Network Performance and much more.

What you'll do

• Lead the development and growth of your teams expanding New Relic’s customer base.
• Manage your team to deliver a rapidly growing catalog of services that enhance the time to value for net new customers, focusing on product adoption, customer satisfaction and business goals.
• Support and coach the account teams with opportunity qualification, Proof of Value presentations (POV), RFP responses & business justification in a presales capacity.
• Provide thought leadership both internally and externally, around observability & business transformation.
• Act as a point of escalation to ensure any account issues are resolved in a timely manner, using resources from across Technical Support, Sales, Engineering, etc.
• Maintain & gain knowledge of the technologies supported by New Relic and how they enable our customers to solve business challenges.
• Partnering very closely with our sales leaders and teams to engage with stakeholders at prospective and existing customers.*

*

This role requires

• 10+ years of direct customer facing Solution Consulting, or Sales Engineering role, with a proven track record of driving customer ARR growth, ideally in a new logo/acquisition focus.
• 2+ years of direct management of solutions consulting, professional services, or technical customer success teams, with a track record of driving customer satisfaction would be ideal, but not required.
• Experience building and managing Solutions Consultants, Technical Account Managers, Technical shared services, Technical Customer Success and/or Professional Services teams in a fast-paced, dynamic environment.
• Technical and SaaS experience and an ability to speak to technical customers in their language.
• The ability to create & executive sales strategies and support delivery models that align with current customer segments, deliver customer value and scale with growth projections.
• A track record of developing and mentoring great talent, and building and motivating hard-working teams.
• Effective and productive collaborator to drive cross-functional initiatives
• Empathy, humility and listening skills.
• Strong relevant work experience preferably with a SaaS software provider or professional IT services company.
• Ideally combined background of architecture and post-sales and service delivery.
• Deep understanding of value drivers in recurring revenue business models.
• Ability to learn and adapt quickly in a high-growth, dynamic environment.
• Bachelor’s Degree or equivalent.

Bonus points if you have

• Experience with web application development & architecture and/or generative AI tools & agentic AI technology stacks.
• Experience in the Observability space

Please note that visa sponsorship is not available for this position.

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Estimated On-Target Earnings Range

$226,000—$283,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will conside