Head of Service Ops Systems & Enterprise Platforms

Socket.dev; Foster City (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations. You will own the technology landscape across Asset Management, Maintenance, Field Service, Workforce Management, and Service Operations.

This role partners with Operations and IT leadership to translate business needs into scalable solutions, driving improvements in fleet uptime, service efficiency, and operational performance

Qualifications

• 15+ years of experience in fleet operations technology, enterprise applications, asset management, or field service, with cross-functional leadership experience.
• Proven track record designing end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
• Expert-level experience with SAP EAM/PM and understanding of asset lifecycle, maintenance, work orders, and field service processes.
• Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalents.
• Strategic mindset with hands-on execution ability balancing roadmaps and immediate operational needs in a high-growth environment.

Responsibilities

• Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM and related platforms and integrations.
• Design scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
• Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
• Drive the optimization and adoption of SAP FSM to support field operations, technician workflows, scheduling, and service execution.
• Partner closely with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.
• Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
• Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of Zoox's rapid growth.
• Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.
• Drive stakeholder alignment, organizational readiness, and change management for new operational systems, processes, and capabilities.
• Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.

Skills

Fleet operations technology

Enterprise applications

Cross-functional leadership

Change management

Data-driven decision making

Tools

SAP EAM/PM

SAP FSM

Beeline

UKG

NICE WFM

Job description

Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations. You will own the technology landscape across Asset Management, Maintenance, Field Service, Workforce Management, and Service Operations.

This role partners with Operations and IT leadership to translate business needs into scalable solutions, driving improvements in fleet uptime, service efficiency, and operational performance