Senior Manager, Enterprise Service Systems & Strategy

Front Door Defense; Foster City, Northern (CA, KY); Hybrid; USD 228,000 - 273,000; Full time

Benefits offered by this job

Paid time off

Unpaid time off

Zoox SARs

Amazon RSUs

Health insurance

Long-term care insurance

Disability insurance

Life insurance

Job summary

Zoox is seeking a Manager, Service Operations Systems in Foster City, CA to lead the scaling of our enterprise service operations systems. You will own the technology landscape across Asset Management, Maintenance, Field Service, and Workforce Management to support rapid fleet growth.

You will drive strategy, execution, and alignment with Operations and IT leadership, delivering measurable improvements in uptime, service efficiency, and operational performance.

Qualifications

• 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, or enterprise transformation.
• Proven track record of designing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
• Expert-level experience with SAP EAM/PM and understanding of asset lifecycle, maintenance, and work orders.
• Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalents.
• Strategic mindset with hands-on execution ability balancing long-term architecture with immediate needs in a high-growth environment.

Responsibilities

• Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms.
• Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
• Lead the evolution of SAP EAM/PM capabilities including asset lifecycle management and work orders.
• Drive optimization and adoption of SAP FSM to support field operations, scheduling, and service execution.
• Partner with Operations, Fleet, Manufacturing, and IT to align systems with business outcomes.
• Establish integrated processes across assets, maintenance, workforce, scheduling, and reporting.
• Lead cross-functional initiatives to improve efficiency, adoption, standardization, and scalability.
• Architect solutions to reduce manual processes, technical debt, and future rework.
• Drive stakeholder alignment and change management for new systems and capabilities.
• Provide hands-on leadership across program execution, prioritization, risk management, budgeting, and executive reporting.

Skills

Fleet ops

Enterprise apps

Asset management

Field service

Workforce mgmt

Cross-functional leadership

Tools

SAP EAM/PM

SAP FSM

Beeline

UKG

NICE WFM

LMS

Job description

Zoox is seeking a Manager, Service Operations Systems in Foster City, CA to lead the scaling of our enterprise service operations systems. You will own the technology landscape across Asset Management, Maintenance, Field Service, and Workforce Management to support rapid fleet growth.

You will drive strategy, execution, and alignment with Operations and IT leadership, delivering measurable improvements in uptime, service efficiency, and operational performance.