Manager, Service Operations Systems Strategy & Ops

Front Door Defense; Foster City, Northern (CA, KY); Hybrid; USD 228,000 - 273,000; Full time

Benefits offered by this job

Paid time off

Unpaid time off

Zoox SARs

Amazon RSUs

Health insurance

Long-term care insurance

Disability insurance

Life insurance

Job summary

Zoox is seeking a Manager, Service Operations Systems in Foster City, CA to lead the scaling of our enterprise service operations systems. You will own the technology landscape across Asset Management, Maintenance, Field Service, and Workforce Management to support rapid fleet growth.

You will drive strategy, execution, and alignment with Operations and IT leadership, delivering measurable improvements in uptime, service efficiency, and operational performance.

Qualifications

• 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, or enterprise transformation.
• Proven track record of designing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
• Expert-level experience with SAP EAM/PM and understanding of asset lifecycle, maintenance, and work orders.
• Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalents.
• Strategic mindset with hands-on execution ability balancing long-term architecture with immediate needs in a high-growth environment.

Responsibilities

• Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms.
• Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
• Lead the evolution of SAP EAM/PM capabilities including asset lifecycle management and work orders.
• Drive optimization and adoption of SAP FSM to support field operations, scheduling, and service execution.
• Partner with Operations, Fleet, Manufacturing, and IT to align systems with business outcomes.
• Establish integrated processes across assets, maintenance, workforce, scheduling, and reporting.
• Lead cross-functional initiatives to improve efficiency, adoption, standardization, and scalability.
• Architect solutions to reduce manual processes, technical debt, and future rework.
• Drive stakeholder alignment and change management for new systems and capabilities.
• Provide hands-on leadership across program execution, prioritization, risk management, budgeting, and executive reporting.

Skills

Fleet ops

Enterprise apps

Asset management

Field service

Workforce mgmt

Cross-functional leadership

Tools

SAP EAM/PM

SAP FSM

Beeline

UKG

NICE WFM

LMS

Job description

Manager, Service Operations Systems

Own and execute the scaling of Zoox's enterprise service operations systems portfolio

Location: Foster City, California

Compensation: $228,000 - 273,000 USD / year

About The Role

Manager, Service Operations Systems

Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations organization. This role will own the technology landscape across Asset Management, Maintenance, Field Service, Workforce Management, and Service Operations, ensuring our systems and processes are scalable, integrated, and capable of supporting rapid fleet growth. The ideal candidate combines deep service operations and enterprise systems expertise with strong hands‑on leadership and execution, partnering closely with Operations and IT leadership to translate business needs into scalable solutions and deliver measurable improvements in fleet uptime, service efficiency, and operational performance.

In this role, you will:

• Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms and integrations.
• Design and implement scalable, end‑to‑end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
• Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
• Drive the optimization and adoption of SAP FSM to support field operations, technician workflows, scheduling, and service execution.
• Partner closely with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.
• Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
• Lead cross‑functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of Zoox's rapid growth.
• Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.
• Drive stakeholder alignment, organizational readiness, and change management for new operational systems, processes, and capabilities.
• Provide hands‑on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.

Qualifications

• 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, with experience leading cross‑functional initiatives.
• Proven track record of designing and implementing scalable, end‑to‑end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
• Expert‑level experience with SAP EAM/PM and strong understanding of asset lifecycle, maintenance, work order, and field service processes.
• Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions.
• Strategic mindset with hands‑on execution ability, capable of balancing long‑term enterprise architecture and roadmap planning with immediate operational needs in a high‑growth environment.

Bonus Qualifications

• Experience with SAP S/4HANA, including EAM/PM, MM, and related supply chain capabilities.
• Experience integrating SAP with Field Service, Workforce Management, HR, Learning, and third‑party operational platforms.
• Background in change management or organizational design, with a track record of driving adoption for new systems and operational processes.
• Strong data orientation, including experience with operational KPIs, dashboards, system health metrics, and performance reporting.

$228,000 - $273,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign‑on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long‑term care insurance, long‑term and short‑term disability insurance, and life insurance.

• paid time off (e.g. sick leave, vacation, bereavement)
• unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• health insurance
• long‑term care insurance
• long‑term and short‑term disability insurance
• life insurance

Zoox is developing the first ground‑up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility‑as‑a‑service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast‑moving and highly execution‑oriented team.

If you need an accommodation to participate in the application or interview process please reach out to [e-mail] or your assigned recruiter.