Lead, Service Operations Systems & Enterprise Apps

Zoox; Foster City, Northern (CA, KY); Hybrid; USD 228,000 - 273,000; Full time

Benefits offered by this job

Paid time off

Zoox Stock Appreciation Rights

Amazon RSUs

Health insurance

Long-term care insurance

Disability insurance

Life insurance

Job summary

Zoox seeks a Manager, Service Operations Systems to lead strategy, optimization, and scaling of enterprise systems supporting Fleet Service Operations. You will own technology across Asset Management, Maintenance, Field Service, Workforce Management, and Operations to enable rapid fleet growth.

You will partner with Operations and IT to translate business needs into scalable solutions, driving measurable improvements in fleet uptime, service efficiency, and performance.

Qualifications

• 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation.
• Proven track record designing scalable end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
• Expert-level experience with SAP EAM/PM and strong understanding of asset lifecycle, maintenance, and field service processes.
• Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalents.
• Strategic mindset with hands-on execution ability in high-growth environments.

Responsibilities

• Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and integrations.
• Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
• Lead evolution of SAP EAM/PM capabilities including asset lifecycle, preventive maintenance, work orders, and planning.
• Drive optimization and adoption of SAP FSM to support field operations, scheduling, and service execution.
• Partner with Operations, Fleet, Manufacturing, IT, HR, Finance, and Engineering to align systems with business outcomes.
• Establish integrated processes across assets, maintenance, workforce, scheduling, and reporting.
• Lead cross-functional initiatives to improve efficiency, adoption, and scalability for Zoox’s growth.
• Mitigate scalability challenges by reducing manual processes and technical debt.
• Drive stakeholder alignment, readiness, and change management for new systems and capabilities.
• Provide hands-on leadership across program execution, prioritization, risk management, budgeting, and executive reporting.

Skills

Enterprise systems

SAP EAM/PM

SAP FSM

UKG

NICE WFM

Beeline

Strategic roadmap

Cross-functional leadership

Change management

Vendor management

Tools

SAP EAM/PM

SAP FSM

UKG

NICE WFM

Beeline

Job description

Zoox seeks a Manager, Service Operations Systems to lead strategy, optimization, and scaling of enterprise systems supporting Fleet Service Operations. You will own technology across Asset Management, Maintenance, Field Service, Workforce Management, and Operations to enable rapid fleet growth.

You will partner with Operations and IT to translate business needs into scalable solutions, driving measurable improvements in fleet uptime, service efficiency, and performance.