Head of Rooms & Guest Services

Little Rock Marriott; Little Rock (AR); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Little Rock Marriott in Little Rock, AR seeks a Director of Rooms to lead the rooms division and deliver exceptional guest experiences. You will drive front desk, reservations, guest services, and housekeeping operations while guiding a high-energy team.

The role requires a proven track record in rooms management, strong leadership and communication skills, and the ability to optimize guest satisfaction and revenue. A flexible schedule and commitment to service excellence are essential.

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Proven experience in rooms division management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Attention to detail and a commitment to maintaining high standards
• Proficiency in hotel property management systems (PMS) and related technology
• Strong analytical and problem-solving skills
• Flexibility to work irregular hours and weekends as needed

Responsibilities

• Oversee all aspects of rooms division operations, including front desk, reservations, guest services, and housekeeping
• Develop and implement strategic plans to enhance guest satisfaction and revenue generation
• Train, mentor, and inspire a team of rooms division professionals
• Ensure seamless check-in and check-out experiences for guests
• Monitor and maintain quality standards in rooms and public areas
• Collaborate with other departments to meet guest needs and expectations
• Manage budgets, forecasting, and financial performance of the rooms division
• Implement and maintain efficient operational processes and technology solutions

Skills

Leadership

Communication

Attention to detail

PMS proficiency

Analytical skills

Problem-solving

Flexibility

Education

Bachelor's degree in Hospitality Management

Tools

PMS (Property Management System)

Job description

Little Rock Marriott in Little Rock, AR seeks a Director of Rooms to lead the rooms division and deliver exceptional guest experiences. You will drive front desk, reservations, guest services, and housekeeping operations while guiding a high-energy team.

The role requires a proven track record in rooms management, strong leadership and communication skills, and the ability to optimize guest satisfaction and revenue. A flexible schedule and commitment to service excellence are essential.