Director of Rooms: Guest Experience & Operations Lead

LM SERVICES CORPORATION GROUP; St. Louis (MO); On-site; USD 68,000 - 83,000; Full time

Job summary

Marriott St Louis Airport in St. Louis, MO, seeks a Director of Rooms to lead the rooms division, oversee front office and housekeeping coordination, and drive guest satisfaction.

You will manage budgets, forecast occupancy, and implement programs to optimize operations. Responsibilities include hiring and developing associates, supervising staff, handling guest concerns, and ensuring adherence to hospitality standards.

Qualifications

• High school diploma or equivalent required (Bachelor's preferred).
• Experience leading rooms/guest services teams.
• Strong budgeting and forecasting abilities.
• Excellent communication and guest-relations skills.

Responsibilities

• Assist in hiring and developing associates; train, coach and motivate teams.
• Develop and manage the rooms division budget, forecasts and objectives.
• Implement programs and oversee operations of the division.
• Resolve guest complaints to maintain high satisfaction and quality.

Skills

Supervisory skills

Budget management

Communication skills

Team leadership

Guest relations

Hospitality knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

Hospitality software

Job description

Marriott St Louis Airport in St. Louis, MO, seeks a Director of Rooms to lead the rooms division, oversee front office and housekeeping coordination, and drive guest satisfaction.

You will manage budgets, forecast occupancy, and implement programs to optimize operations. Responsibilities include hiring and developing associates, supervising staff, handling guest concerns, and ensuring adherence to hospitality standards.