Head of Professional Services, Japan — Agentic AI

Workato, Inc.; United States; On-site; USD 442,000 - 758,000; Full time

Job summary

Workato is seeking a Senior Manager to lead Japan's Professional Services, shifting from onboarding to large-scale, advisory engagements focused on Agentic AI and Enterprise MCP. You will report to the Japan CSM Director and collaborate with global PS leaders to shape delivery and go-to-market strategies.

You will recruit and develop a high-performing team, establish career paths, manage partner ecosystems, and ensure customer success with measurable outcomes across Japan.

Qualifications

• 12+ years in professional services or leadership in SaaS/enterprise software.
• Experience building partner ecosystems in Japan.
• Excellent communication in Japanese and English.

Responsibilities

• Lead Professional Services in Japan, including delivery and advisory engagements.
• Develop and launch Japan-specific services (Agentic AI, Enterprise MCP).
• Build and manage partner network and drive customer success.

Skills

Leadership

SaaS experience

Japan market

Tools

GEARS framework

SOW management

Job description

Workato is seeking a Senior Manager to lead Japan's Professional Services, shifting from onboarding to large-scale, advisory engagements focused on Agentic AI and Enterprise MCP. You will report to the Japan CSM Director and collaborate with global PS leaders to shape delivery and go-to-market strategies.

You will recruit and develop a high-performing team, establish career paths, manage partner ecosystems, and ensure customer success with measurable outcomes across Japan.