Head of Premium Sales & Member Experience

Live Nation Entertainment Inc; Irving (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) with company match

Paid time off

Tuition reimbursement

Volunteer time off

Job summary

Live Nation Entertainment in Irving, TX seeks a Director of Premium Sales & Service to drive long-term retention and growth of full season, membership, group, and hospitality programs across venues. You will oversee service, support, and revenue-generating initiatives.

This role requires strategic leadership, relationship-building with high-value clients, and collaboration with regional teams to exceed sales and service goals while maintaining exceptional guest experiences.

Qualifications

• Bachelor’s degree in sports/entertainment management, business or related field.
• Three to five years direct business to business sales experience, preferably in premium seat sales, ticketing sales, and/or membership sales.
• A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization.

Responsibilities

• Establish, nurture and maximize positive relationships with existing members and renew full season memberships via calls, emails, seat visits and events.
• Design, present and execute annual proposals to premium clients and referrals.
• Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts.
• Meet and exceed activity, appointments and revenue goals while exceeding member expectations.
• Serve as venue sales ambassador in the community while partnering with local associations and chambers.
• Collaborate with regional leadership and Sales Coordinator to cover shows and network with guests to ensure a top show experience.
• Enter all pertinent customer interactions in CRM (KORE/Salesforce) for reporting and history.
• Report directly to the Regional Director.

Skills

Client relationship management

B2B sales

Premium seating sales

Sales funnel management

Networking

Education

Bachelor's degree in sports/entertainment management, business or related field

Tools

Archtics

Salesforce

Job description

Live Nation Entertainment in Irving, TX seeks a Director of Premium Sales & Service to drive long-term retention and growth of full season, membership, group, and hospitality programs across venues. You will oversee service, support, and revenue-generating initiatives.

This role requires strategic leadership, relationship-building with high-value clients, and collaboration with regional teams to exceed sales and service goals while maintaining exceptional guest experiences.