Director, Premium Sales & Member Experience

Live Nation; Houston (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Concert tickets

401(k) with company match

Family support

Career development

Volunteer time off

Job summary

Live Nation Entertainment, the world's leading live entertainment company, is seeking a Director of Premium Sales & Service to drive retention and growth across full season, membership, group, and hospitality programs in our regional portfolio.

You will lead a team to renew memberships, present annual proposals, expand new business, and partner with key venues and community organizations to exceed revenue and service goals.

Qualifications

• Bachelor's degree in sports/entertainment management, business or related field is required
• Three to five years direct B2B sales experience, preferably in premium seat sales, ticketing sales, and/or membership sales
• A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization
• Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure
• Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships
• Highly motivated, naturally assertive, with a positive attitude
• Excellent organizational and time-management skills
• Prior experience with Archtics and Salesforce is a plus

Responsibilities

• Establishing, nurturing and maximizing positive relationships with existing members and renewing their full season memberships via calls, emails, seat visits and events
• Design, present and execute annual proposals to existing premium clients and referrals
• Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts
• Meet and exceed activity, appointments and revenue goals while exceeding member expectations
• Serve as the venue sales ambassador in the community, partnering with local tourism and business groups
• Work with Regional Director and Sales Coordinator to network with guests for shows to exceed expectations
• Enter all pertinent customer interaction information in CRM for reporting and historical data
• Report directly to the Regional Director

Skills

Relationship building

Networking skills

Communication

Time management

Education

Bachelor's degree

Tools

Archtics

Salesforce

Job description

Live Nation Entertainment, the world's leading live entertainment company, is seeking a Director of Premium Sales & Service to drive retention and growth across full season, membership, group, and hospitality programs in our regional portfolio.

You will lead a team to renew memberships, present annual proposals, expand new business, and partner with key venues and community organizations to exceed revenue and service goals.