Head of Plumbing Service Operations

Motive Workforce; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Motive Workforce is seeking a General Manager to lead its Plumbing Service operation in Los Angeles. The role oversees service plumbers and technicians responsible for installation, repair, and maintenance across residential and commercial properties, ensuring high workmanship and customer satisfaction.

You will coordinate with dispatch, vendors, and department leaders to optimize scheduling, performance, and profitability, while maintaining safety standards and driving growth of maintenance and

Responsibilities

• Direct the daily operations of the Plumbing Service Department.
• Schedule, manage, and provide technical support to service technicians based on workload, skill level, and customer requirements.
• Recruit, interview, hire, train, develop, and evaluate technicians.
• Oversee plumbing repair, installation, start-up, troubleshooting, and service activities.
• Review completed work to ensure quality, safety, and technical standards are consistently met.
• Establish technician performance expectations and improvement goals.
• Develop and maintain ongoing technical and safety training programs.
• Conduct team meetings, one-on-one meetings, performance discussions, and departmental safety meetings.
• Partner closely with dispatch to optimize technician scheduling, utilization, and response times.
• Maintain visibility into active projects, estimated completion times, labor hours, materials, and parts requirements.
• Communicate with vendors and manufacturers regarding warranties, product issues, recalls, equipment failures, and technical concerns.
• Develop and manage departmental budgets, goals, KPIs, and profitability objectives.
• Review work orders, invoices, time reports, and related documentation for accuracy and timely billing.
• Monitor accounts receivable and support healthy departmental cash flow.
• Ensure required parts and materials are ordered in time to meet service and project deadlines.
• Ensure technicians consistently follow company policies, procedures, and safety requirements.
• Oversee assigned service vehicles, including maintenance, condition, appropriate usage, and parts/material inventory.
• Keep current on plumbing products, equipment, service techniques, troubleshooting procedures, and industry developments.
• Coordinate technician training and maintain appropriate training records.
• Generate sales opportunities and help grow maintenance and service agreement business.
• Prepare estimates and bids for service contracts and project work.
• Manage larger plumbing installation, start-up, and commissioning projects.
• Coordinate technicians, contractors, and other resources through project completion and equipment turnover.
• Partner with other department leaders to achieve broader company goals.
• Perform additional responsibilities as needed to maintain efficient service operations.

Job description

Motive Workforce is seeking a General Manager to lead its Plumbing Service operation in Los Angeles. The role oversees service plumbers and technicians responsible for installation, repair, and maintenance across residential and commercial properties, ensuring high workmanship and customer satisfaction.

You will coordinate with dispatch, vendors, and department leaders to optimize scheduling, performance, and profitability, while maintaining safety standards and driving growth of maintenance and