Head of People Ops & AI-Driven Workforce Tech

Ladders; Washington (District of Columbia); On-site; USD 208,000 - 260,000; Full time

Benefits offered by this job

Flexible paid time off

Health, dental, and vision with 401k +

Paid parental, military, and medical /

Mental health benefits

Employee Stock Purchase Plan (ESPP)

Continuing education opportunities

Job summary

Ladders is seeking a Director, People Operations & Workforce Technology (AI) to lead global People Operations strategy and employee lifecycle processes in a technology-driven environment.

You will own the People technology ecosystem, drive data governance and reporting, and design scalable operating models while partnering across the organization to simplify workflows and enhance the HR experience.

Qualifications

• 10+ years leading People Ops or HR tech in a high-growth technology company.
• Experience managing complex M&A, restructures, and People technology implementations.
• Proven success in scalable operating models and workflows.
• Hands-on experience with AI and automation to improve operational performance.

Responsibilities

• Lead the evolution of global People Operations and employee lifecycle processes.
• Create a user-friendly front door for employees to access HR support.
• Establish clear service standards and escalation paths within the People Team.
• Improve core process efficiency from hiring to exit.
• Own the People tech ecosystem, enhancing data governance and reporting.
• Create an automation roadmap prioritizing opportunities in People Operations.
• Simplify processes and design a cohesive operating model connecting systems and data.

Skills

People Ops leadership

HR technology implementations

AI & automation in operations

Workday expertise

Education

Bachelor's degree in HR/Business

Tools

Workday

Job description

Ladders is seeking a Director, People Operations & Workforce Technology (AI) to lead global People Operations strategy and employee lifecycle processes in a technology-driven environment.

You will own the People technology ecosystem, drive data governance and reporting, and design scalable operating models while partnering across the organization to simplify workflows and enhance the HR experience.