Head of Payments Operations

Triumph Financial; Dallas (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

TBK Bank, a Triumph Bank subsidiary, seeks an experienced leader to direct the Payment Operations team. You will oversee ACH, wires, cards, RTP, FedNow, and emerging rails, while driving performance metrics, controls, and process improvements.

Ideal candidates have 7–10+ years in payment operations and 3–5+ years in leadership, with ISO 20022 knowledge and familiarity with regulatory standards. Bachelor's degree and relevant certifications preferred.

Qualifications

• Bachelor's degree preferred in finance, accounting, business, or related field.
• ISO 20022 knowledge is required.
• 7-10+ years of payment or banking operations experience.
• 3-5+ years of leadership experience.
• AAP Certification or similar preferred.
• Strong understanding of ACH, Wire, RTP/FedNow, and card networks.

Responsibilities

• Lead, develop, and manage a team of payment operations professionals.
• Establish performance goals, KPIs, and accountability standards.
• Hire, onboard, coach, and manage performance.
• Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging rails.
• Ensure timely processing and settlement of transactions.
• Monitor SLAs and KPIs and manage escalations.
• Drive payment product enhancements and automation initiatives.
• Maintain controls and governance for payment processing and reconciliation.
• Partner with Finance, Treasury, Product, Risk, and Tech teams.

Skills

Leadership

Payment operations

ISO 20022

Regulatory knowledge

Stakeholder comms

Education

Bachelor's degree in Finance/Accounting/Business

AAP Certification (preferred)

Tools

Payment processing systems

Job description

TBK Bank, a Triumph Bank subsidiary, seeks an experienced leader to direct the Payment Operations team. You will oversee ACH, wires, cards, RTP, FedNow, and emerging rails, while driving performance metrics, controls, and process improvements.

Ideal candidates have 7–10+ years in payment operations and 3–5+ years in leadership, with ISO 20022 knowledge and familiarity with regulatory standards. Bachelor's degree and relevant certifications preferred.