Payments Operations Manager

Triumph; Dallas (TX); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401(k)

Job summary

TBK Bank, a subsidiary of Triumph, seeks a senior leader to steer payment operations across ACH, wires, cards, RTP, and FedNow. You will build high-performing teams, set KPIs, and drive modernization while ensuring strong controls and regulatory compliance.

The role partners with Finance, Treasury, Product, Risk, and Technology to execute the strategic roadmap and deliver measurable improvements in processing, settlement, and customer experience.

Qualifications

• Bachelor’s degree in finance, accounting, business, or related field.
• ISO 20022 knowledge.
• 7–10+ years of payment or banking operations experience.
• 3–5+ years of leadership experience.
• Strong understanding of ACH, wire, RTP/FedNow, and card networks.

Responsibilities

• Lead, develop, and manage a team of payment operations professionals.
• Establish performance goals, KPIs, and accountability standards.
• Conduct hiring, onboarding, coaching, and performance management.
• Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging rails.
• Ensure reconciliation, controls, and regulatory compliance.
• Drive payment modernization initiatives and new product implementations.
• Develop operational reporting and dashboards; provide senior-leadership insights.
• Lead planning, forecasting, and budgeting activities.

Skills

Leadership

Team management

Strategic planning

Payment operations

Regulatory compliance

Stakeholder communication

Analytics

Education

Bachelor’s degree in finance, accounting, business, or related field

Job description

Overview

At TBK Bank, a subsidiary of Triumph, we are a team of passionate, driven, collaborative, solutions‑minded professionals dedicated to making a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We thrive on providing exceptional customer service and strive for operational excellence while delivering with humility.

Responsibilities

• Lead, develop, and manage a team of payment operations professionals
• Establish performance goals, KPIs, and accountability standards
• Conduct hiring, onboarding, coaching, and performance management
• Ensure staffing coverage for critical processing windows
• Foster a culture of operational excellence, accountability, and continuous improvement
• Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails
• Ensure timely and accurate processing and settlement of transactions
• Monitor performance against SLAs and KPIs
• Act as escalation point for complex payment issues
• Drive implementation of new payment products and enhancements
• Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities
• Ensure reconciliation processes across payment and deposit systems
• Develop and/or maintain operational reporting and dashboards
• Manage settlement, clearing, and funding account activities related to payment operations
• Provide insights to senior leadership
• Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards
• Maintain strong internal controls and operational governance
• Support audits, regulatory examinations, and remediation activities
• Identify and mitigate operational, financial, and fraud risks
• Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals
• Identify emerging payment trends, technologies, and industry best practices
• Translate business objectives into operational priorities and measurable outcomes
• Partner with executive leadership on long‑term operational planning and scalability
• Lead annual operational planning, forecasting, and budgeting activities
• Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments
• Develop business cases for automation and strategic investments
• Lead payment modernization initiatives and operational transformation programs
• Improve customer experience and reduce operational friction
• Partner with Finance, Treasury, Product, Risk, and Technology teams
• Communicate operational performance and risks to stakeholders
• Support cross‑functional initiatives
• Other duties as assigned

Experience & Education

• Bachelor’s degree in finance, accounting, business, or related field preferred
• ISO 20022 knowledge
• 7–10+ years of payment or banking operations experience
• 3–5+ years of leadership experience
• AAP certification or other comparable certification preferred
• Strong understanding of ACH, wire, RTP/FedNow, and card payment networks

Work Environment

• Moderate noise (business office with computers, phone, and printers, light traffic)
• Ability to work in a confined area
• Ability to sit at a computer terminal for an extended period of time; occasional stooping or kneeling may be necessary
• Regular requirement to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone
• Specific vision abilities required due to computer work
• Light to moderate lifting required
• Regular, predictable attendance required

Benefits

We offer Medical, Dental, Vision, Paid Time Off, 401(k), and much more.