Payments Operations Manager

TBK Bank, SSB; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

TBK Bank, SSB in the United States is seeking a senior leader to oversee Payment Operations, directing teams across ACH, wires, RTP, and emerging rails. The role drives performance standards, staffing, and process improvements to ensure timely processing and strong controls.

The successful candidate will have 7–10+ years in payment or banking operations with 3–5+ years in leadership, and possess ISO 20022 knowledge and relevant certifications.

Qualifications

• Bachelor’s degree required or preferred in finance, accounting, business, or related field.
• ISO 20022 knowledge required.
• 7–10+ years of payment or banking operations experience.
• 3–5+ years of leadership experience.
• AAP certification or other comparable certification preferred.
• Strong understanding of ACH, wire, RTP/FedNow, and card payment networks.

Responsibilities

• Lead, develop, and manage a team of payment operations professionals.
• Establish performance goals, KPIs, and accountability standards.
• Conduct hiring, onboarding, coaching, and performance management.
• Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails.
• Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards.
• Develop and execute the strategic roadmap for Payment Operations.

Skills

ISO 20022 knowledge

Leadership experience

Payment operations knowledge

Education

Bachelor’s degree in finance, accounting, business, or related field

Job description

Overview

Join TBK Bank! As a subsidiary of Triumph, TBK Bank is a team of passionate, driven, and collaborative individuals who are dedicated to making a difference in the lives of customers and communities. Our mission is to do well and do good simultaneously, striving for operational excellence while delivering humility and exceptional customer service.

Responsibilities

• Lead, develop, and manage a team of payment operations professionals.
• Establish performance goals, KPIs, and accountability standards.
• Conduct hiring, onboarding, coaching, and performance management.
• Ensure staffing coverage for critical processing windows.
• Foster a culture of operational excellence, accountability, and continuous improvement.
• Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails.
• Ensure timely and accurate processing and settlement of transactions.
• Monitor performance against SLAs and KPIs.
• Act as escalation point for complex payment issues.
• Drive implementation of new payment products and enhancements.
• Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities.
• Ensure reconciliation processes across payment and deposit systems.
• Develop and/or maintain operational reporting and dashboards.
• Manage settlement, clearing, and funding account activities related to payment operations.
• Provide insights to senior leadership.
• Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards.
• Maintain strong internal controls and operational governance.
• Support audits, regulatory examinations, and remediation activities.
• Identify and mitigate operational, financial, and fraud risks.
• Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals.
• Identify emerging payment trends, technologies, and industry best practices.
• Translate business objectives into operational priorities and measurable outcomes.
• Partner with executive leadership on long-term operational planning and scalability.
• Lead annual operational planning, forecasting, and budgeting activities.
• Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments.
• Develop business cases for automation and strategic investments.
• Lead payment modernization initiatives and operational transformation programs.
• Improve customer experience and reduce operational friction.
• Partner with Finance, Treasury, Product, Risk, and Technology teams.
• Communicate operational performance and risks to stakeholders.
• Support cross-functional initiatives.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in finance, accounting, business, or related field preferred.
• ISO 20022 knowledge.
• 7–10+ years of payment or banking operations experience.
• 3–5+ years of leadership experience.
• AAP certification or other comparable certification preferred.
• Strong understanding of ACH, wire, RTP/FedNow, and card payment networks.

Work Environment

• Moderate noise (e.g., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
• Occasional stooping or kneeling may be necessary.
• Employee regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

Benefits

Medical, dental, vision, paid time off, 401(k), and additional benefits.

EEO Statement

We are proud to be an equal‑opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state, or local law.