Director of Payment Operations & Automation

M&T Bank; Town of Amherst (NY); On-site; USD 154,700 - 257,900; Full time

Job summary

M&T Bank is seeking a Director to lead and optimize bank-wide payment processing, ensuring safe, compliant execution across ACH, wires, RTP, Zelle, and digital assets. You will drive operations, risk management, and continuous improvement while supporting strategic payment initiatives and client service delivery.

The role oversees multiple sites, partners with risk and audit teams, and manages budgets and vendor relationships to deliver scalable, efficient payment solutions for internal and

Qualifications

• Bachelor’s Degree and a minimum of 11 years’ relevant work experience or in lieu of degree, a combined minimum of 15 years’ higher education and/or relevant work experience
• Minimum Of 4 Years’ Managerial Work Experience
• Strong understanding and practical skills in process improvement
• Strong analytical skills
• Strong, demonstrated leadership skills
• Effective communication skills.
• Experience managing multiple tasks for various projects and/or assignments
• Understanding and experience managing budget and/or finances of a unit or multiple units

Responsibilities

• Lead end-to-end payment operations across all payment types: ACH, wires, RTP, Zelle, and digital assets
• Ensure timely, accurate, and efficient processing aligned with SLAs
• Oversee daily operations across multiple sites, workflow management, and capacity planning
• Identify and implement process improvements, automation, and workflow enhancements
• Drive operational efficiency, cost reduction, and scalability initiatives
• Establish and monitor KPIs, SLAs, error rates, throughput
• Lead risk, compliance, and controls, including NACHA, ISO, Reg E/UCC, BSA/AML, OFAC
• Oversee payment fraud detection, escalation, and resolution
• Partner with Treasury Management, Commercial Banking, and Retail teams to support client needs
• Support vendor selection, onboarding, and ongoing relationship management

Skills

Leadership

Process improvement

Analytical skills

Communication

Budget management

Education

Bachelor's Degree

Job description

M&T Bank is seeking a Director to lead and optimize bank-wide payment processing, ensuring safe, compliant execution across ACH, wires, RTP, Zelle, and digital assets. You will drive operations, risk management, and continuous improvement while supporting strategic payment initiatives and client service delivery.

The role oversees multiple sites, partners with risk and audit teams, and manages budgets and vendor relationships to deliver scalable, efficient payment solutions for internal and