Head of Patient Access & Support Services

Replimune-2; Woburn (MA); On-site; USD 253,000 - 328,000; Full time

Job summary

Replimune Group, Inc. in Woburn, MA seeks a Senior Director of Patient Support Services to lead strategy, operations, and access programs enabling patient access to products. You will partner with Market Access, Sales, Marketing, Legal, Compliance and Medical Affairs to ensure compliant, effective patient journeys.

The role oversees HUB services, payer policy development, and vendor management, with a focus on performance metrics and continuous improvement in a fast-paced biotech environment.

Qualifications

• Bachelor’s degree required.
• 10+ years of biotech/pharma experience with 5+ years managing patient support services.
• Strong leadership, communication, and collaboration skills with demonstrated ability to drive consensus.
• Experience in all reimbursement models inclusive of buy and bill, with oncology preferred.
• Knowledge of and extensive experience with commercial and government payer policy development, execution, and management.
• Knowledge of and experience with patient services Compliance requirements.
• Demonstrated ability to develop and execute RFPs.
• Demonstrated negotiation skills and ability to influence internal and external decision makers.
• Deep understanding of KPIs and performance indicators for patient support services.
• Experience in developing and managing vendors and internal budgets.
• Proficient in pharma data platforms.
• Proficient in Word, PowerPoint, and Excel.
• Experience in influence management across internal stakeholders and external partners.

Responsibilities

• Develop and execute strategy for patient support services across launch and growth.
• Lead launch readiness and resolve access barriers.
• Collaborate with Market Access, Sales, and Marketing for seamless customer experience.
• Establish compliant oversight across HUB services and all patient-facing operations.
• Define KPIs, dashboards, and analyze performance to drive improvement.
• Define patient treatment journey and workflows for reimbursement and copay programs.
• Oversee HUB vendor management and program documentation for compliance.
• Use data and feedback to continually optimize support services.
• Conduct RFPs and vendor selections for HUB partnerships.
• Collaborate with account teams on payer policies and clinical criteria.
• Develop field-facing tools focusing on the patient journey.

Skills

Leadership

Communication

Collaboration

Negotiation

Vendor management

KPIs

Budget management

Pharma data platforms

Influence management

Excel/Office tools

Education

Bachelor’s degree

BSN, RPh PharmD or MBA a plus

Tools

Microsoft Word

PowerPoint

Excel

Job description

Replimune Group, Inc. in Woburn, MA seeks a Senior Director of Patient Support Services to lead strategy, operations, and access programs enabling patient access to products. You will partner with Market Access, Sales, Marketing, Legal, Compliance and Medical Affairs to ensure compliant, effective patient journeys.

The role oversees HUB services, payer policy development, and vendor management, with a focus on performance metrics and continuous improvement in a fast-paced biotech environment.