Sr. Director, Patient Support Services

Replimune-2; Woburn (MA); On-site; USD 253,000 - 328,000; Full time

Job summary

Replimune Group, Inc. in Woburn, MA seeks a Senior Director of Patient Support Services to lead strategy, operations, and access programs enabling patient access to products. You will partner with Market Access, Sales, Marketing, Legal, Compliance and Medical Affairs to ensure compliant, effective patient journeys.

The role oversees HUB services, payer policy development, and vendor management, with a focus on performance metrics and continuous improvement in a fast-paced biotech environment.

Qualifications

• Bachelor’s degree required.
• 10+ years of biotech/pharma experience with 5+ years managing patient support services.
• Strong leadership, communication, and collaboration skills with demonstrated ability to drive consensus.
• Experience in all reimbursement models inclusive of buy and bill, with oncology preferred.
• Knowledge of and extensive experience with commercial and government payer policy development, execution, and management.
• Knowledge of and experience with patient services Compliance requirements.
• Demonstrated ability to develop and execute RFPs.
• Demonstrated negotiation skills and ability to influence internal and external decision makers.
• Deep understanding of KPIs and performance indicators for patient support services.
• Experience in developing and managing vendors and internal budgets.
• Proficient in pharma data platforms.
• Proficient in Word, PowerPoint, and Excel.
• Experience in influence management across internal stakeholders and external partners.

Responsibilities

• Develop and execute strategy for patient support services across launch and growth.
• Lead launch readiness and resolve access barriers.
• Collaborate with Market Access, Sales, and Marketing for seamless customer experience.
• Establish compliant oversight across HUB services and all patient-facing operations.
• Define KPIs, dashboards, and analyze performance to drive improvement.
• Define patient treatment journey and workflows for reimbursement and copay programs.
• Oversee HUB vendor management and program documentation for compliance.
• Use data and feedback to continually optimize support services.
• Conduct RFPs and vendor selections for HUB partnerships.
• Collaborate with account teams on payer policies and clinical criteria.
• Develop field-facing tools focusing on the patient journey.

Skills

Leadership

Communication

Collaboration

Negotiation

Vendor management

KPIs

Budget management

Pharma data platforms

Influence management

Excel/Office tools

Education

Bachelor’s degree

BSN, RPh PharmD or MBA a plus

Tools

Microsoft Word

PowerPoint

Excel

Job description

Overview

Replimune's mission is to revolutionize cancer treatment with therapies designed to activate a powerful and durable full-body anti-tumor response, boldly transforming cancer care because patient’s lives depend on it.

At Replimune, we live by our values:

United: We Collaborate for a Common Goal.

Audacious: We Are Bold.

Dedicated: We Give Our Full Commitment.

Candid: We Are Honest With Each Other.

People are at the center of everything we do, and when it comes to our employees, we make it personal. With a deep sense of purpose, a strong and evolving culture, a competitive and forward-looking total rewards program, everyone at Replimune has a unique opportunity to impact on the lives of patients, caregivers and themselves.

Join us, as we reshape the future.

Summary of job description:

The Senior Director of Patient Support Services will report to the Executive Director of Market Access and Value. This leader will be primarily responsible for leading strategy, operations and managing patient support services ensuring access supporting the launch and growth of Replimune products. The Senior Director of Patient Support Services will collaborate closely with cross functional partners and external vendors to implement developed services to ensure patient access to Replimune products is seamless.

Key responsibilities

• Responsible for strategy development, design and execution of requisite patient support services ensuring the patient journey is effective, efficient, and aligned with brand and market access strategy.
• Serve as the operational lead for launch readiness and ongoing execution by identifying access barriers, leading cross functional issue resolution
• Collaborate with commercial leadership across Market Access, Sales, and Marketing to ensure a seamless and high impact customer experience and execution of business strategy
• Establish compliant oversight across Hub Services and all patient-facing operations in close partnership with Legal, Compliance, and Medical Affairs
• Define KPIs, dashboards, and conduct business analysis to drive performance, transparency, and continuous improvement across programs and operations
• Define patient treatment journey, operational workflows and identify medical care model requirements to support the development and implementation of reimbursement support, copay assistance programs and other patient assistance programs as needed.
• Responsible for creation and maintenance of HUB SOPs, business rules and related program documentation to ensure program compliance
• Utilize data, insights, and feedback from patients and customers to continually optimize support services and offerings
• Responsible for program and HUB vendor management and performance as defined by KPIs.
• Responsible for ensuring compliance requirements are met across all programs.
• Conduct RFP, analyze submissions and provide recommendations for an appropriate patient support services HUB vendor and future ongoing program enhancements as needed.
• Collaborate with Account Teams to ensure competency in policies and clinical criteria of payers in support of access knowledge.
• Collaborate with cross functional teams in building field facing tools which focus on the patient journey developing a patient focused approach.
• Optimize patient support and distribution data to identify and measure successful support program metrics.
• Responsible for budget development and management.
• Assess marketplace and identify successful patient access advances and share best practices with internal stakeholders.
• Use developed key performance metrics for all patient support services to evaluate gaps and areas of advancement in patient support services.

Other responsibilities

• Willing to undertake various responsibilities outside of area of expertise as opportunity presents.
• Training content development and execution of training as required.

Educational requirements:

College degree. BSN, RPh Pharm D or MBA a plus

Experience and skill requirement:

• Bachelor’s degree required.
• 10+ years of biotech/pharma experience with 5+ years managing patient support services.
• Strong leadership, communication, and collaboration skills with demonstrated ability to drive consensus.
• Experience in all reimbursement models inclusive of buy and bill, with oncology preferred.
• Knowledge of and extensive experience with commercial and government payer policy development, execution, and management.
• Knowledge of and experience with patient services Compliance requirements.
• Demonstrated ability to develop and execute RFPs.
• Demonstrated negotiation skills and ability to make sound business arguments to influence internal and external decision makers.
• Deep understanding of the development and execution of performance and operational indicators of success (KPIs).
• Demonstrated experience in developing and managing vendors and internal budgets.
• Strong background in pharma data platforms.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Experience in influence management across internal stakeholders and external partners.
• Ability to thrive in a fast-paced start-up environment with high expectations and accountability for the quality and timing of deliverables.

Salary Range

Replimune is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are market competitive. For this role, the anticipated base pay range is $253,000-327,500. The exact base pay offered for this role will depend on various factors, including but not limited to the selected candidate’s unique set of qualifications, skills, and experience. Our current organizational needs also play a part in determining your final offer.

At Replimune, base pay is only one part of your total compensation package. The selected candidate will be eligible for an annual performance incentive bonus, new hire equity, and ongoing performance-based equity. Replimune also offers various benefits offerings, including, but not limited to, medical, dental, and vision insurance, 401k match, flexible time off, and a number of paid holidays including year-end shutdown.

About Replimune

Replimune Group, Inc., headquartered in Woburn, MA, was founded in 2015 with the mission to transform cancer treatment by pioneering the development of a novel portfolio of oncolytic immunotherapies. Replimune’s proprietary RPx platform is based on a potent HSV-1 backbone intended to maximize immunogenic cell death and the induction of a systemic anti-tumor immune response. The RPx platform is designed to have a unique dual local and systemic activity consisting of direct selective virus-mediated killing of the tumor resulting in the release of tumor derived antigens and altering of the tumor microenvironment to ignite a strong and durable systemic response. The RPx product candidates are expected to be synergistic with most established and experimental cancer treatment modalities, leading to the versatility to be developed alone or combined with a variety of other treatment options. For more information, please visit www.replimune.com.

We are an Equal Opportunity Employer.