Head of Partner Benefits Platform & Strategy

JPMorgan Chase & Co.; New York (NY); On-site; USD 250,000 - 350,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Executive Director to own the vision, roadmap, and operating model for a portfolio of merchant and partner benefits within the Card Partner Benefits team.

You will lead a 10-person group across verticals and guide complex partner relationships end-to-end. You will partner with Technology, Risk, Compliance, Finance, Operations, and Corporate Development to deliver a seamless, compliant customer and partner experience across channels, embedding AI and

Qualifications

• 10+ years delivering products or technology capabilities across the full lifecycle.
• Proven experience building and scaling high-performing product teams.
• Strong external-facing leadership with merchant or partner relationships from onboarding through delivery.
• Executive presence for direct negotiations with senior stakeholders.
• Track record modernizing shared platform capabilities to improve speed-to-market and quality.
• Ability to influence multiple stakeholder groups without direct authority.
• Experience guiding organizational change in ambiguity.

Responsibilities

• Own the vision, strategy, and roadmap across priority verticals and decide where to invest against partner demand.
• Lead, coach, and cultivate the product managers on the team and grow the next group of leaders.
• Drive vertical execution while developing platforms for shared capabilities to increase reuse and speed-to-market.
• Establish an operating cadence with controls embedded so governance and audit-ready evidence are produced by the operating model.
• Own the partner lifecycle end-to-end: discovery, terms, onboarding, configuration, governance.
• Steward a live partner portfolio, driving prioritization and outcomes across many relationships.
• Ensure benefits are enabled across web, mobile app, and servicing channels with enrollment.
• Embed AI and automation to improve efficiency and surface risk and opportunities early.
• Build trusted partnerships with Technology, Risk, Compliance, Finance, Operations, and Corporate Development.
• Act as senior decision owner for platform-level tradeoffs and communicate posture to leadership.
• Set direction for partner platform capabilities growth within CCB across Lines of Business.

Skills

Product lifecycle

People leadership

Executive stakeholder management

Platform governance

Partner relationships

Job description

JPMorgan Chase & Co. in New York seeks an Executive Director to own the vision, roadmap, and operating model for a portfolio of merchant and partner benefits within the Card Partner Benefits team.

You will lead a 10-person group across verticals and guide complex partner relationships end-to-end. You will partner with Technology, Risk, Compliance, Finance, Operations, and Corporate Development to deliver a seamless, compliant customer and partner experience across channels, embedding AI and