Executive Director, Benefits Platform & CX

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Executive Director to shape the Benefits Platform, aligning strategy and transformation across catalog, eligibility, enrollment, tracking, personalization, communications, and data capabilities.

Lead a high-impact team to deliver scalable, API-driven platform solutions that power Chase’s benefits and loyalty ecosystem across Card portfolios and digital channels. The role requires executive presence, cross-functional influence, and a proven track record in

Qualifications

• 10+ years of experience in product strategy, platform product management, or related roles within complex organizations.

Responsibilities

• Define and lead long-term strategy for the Benefits Platform across catalog, eligibility, enrollment, tracking, personalization, and communications.
• Modernize platform capabilities into reusable products and services with clear ownership.

Skills

Leadership

Platform product management

API strategy

Data capabilities

Stakeholder management

Job description

JPMorgan Chase & Co. is seeking an Executive Director to shape the Benefits Platform, aligning strategy and transformation across catalog, eligibility, enrollment, tracking, personalization, communications, and data capabilities.

Lead a high-impact team to deliver scalable, API-driven platform solutions that power Chase’s benefits and loyalty ecosystem across Card portfolios and digital channels. The role requires executive presence, cross-functional influence, and a proven track record in