Head of Operations & Service Excellence

Divisions Maintenance Group; Cincinnati (OH); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401K match

Caregiver leave

EAP

Paid time off

Job summary

Divisions Maintenance Group in Cincinnati, OH seeks a visionary Vice President of Operations to lead our operations team and own end-to-end performance for a ~$1B revenue company. You will manage 4 leadership reports and 12 indirect reports, driving service quality, lifecycle reduction, and continuous improvement across all trades.

In this high-visibility role, you will optimize work orders, ensure on-time execution, and implement accountability while partnering with cross-functional teams to

Qualifications

• 12+ years of progressive operational leadership in facility management, marketplace operations, 3PL, or tech-enabled service delivery.
• Proven track record in Lean, Six Sigma, and root-cause analysis with data-driven solutions.
• Urgent, data-driven leader who owns outcomes within matrix organizations and uses metrics.
• Strong executive presence with leadership, communication, and change management skills.
• Recruits, empowers, and develops top-tier teams with high engagement.

Responsibilities

• Analyze and streamline the work order lifecycle to reduce friction and accelerate turnaround.
• Drive provider assignment and arrival metrics across all trades with on-time adherence.
• Implement quality assurance controls and real-time monitoring to reduce defects.
• Establish fast-reaction protocols and root-cause frameworks to resolve issues swiftly.
• Set performance expectations and accountability for operational leaders and teams.
• Lead, mentor, and scale a high-performing operations team.
• Proactively identify and scale best practices and standardized processes across teams and markets.
• Oversee proposals, customer billing, and large projects to protect profitability.
• Partner with provider management to enforce operational metrics and tracking.
• Collaborate with HR, Finance, Product/Engineering, and GTM leaders for resources.

Skills

Operational leadership

Lean

Six Sigma

Process improvement

Data-driven

Executive presence

Team development

Change management

Education

Bachelor’s degree in Business/Operations

MBA (preferred)

Job description

Divisions Maintenance Group in Cincinnati, OH seeks a visionary Vice President of Operations to lead our operations team and own end-to-end performance for a ~$1B revenue company. You will manage 4 leadership reports and 12 indirect reports, driving service quality, lifecycle reduction, and continuous improvement across all trades.

In this high-visibility role, you will optimize work orders, ensure on-time execution, and implement accountability while partnering with cross-functional teams to