Head of Operations & Integrator — Remote

Blacksmith Agency LLC; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Blacksmith Agency LLC is seeking a Head of Operations to run the company day to day in a remote setting for US clients. You will oversee four department leads, define weekly rhythm, manage growth from 40 to 140 staff, and own the profit numbers, including delivery margins and hiring costs.

You will manage commercial discussions, client contracts, vendor terms, and guide leaders to become stronger, more autonomous. A rare seat for a seasoned operator ready to scale a growing agency.

Qualifications

• Experience leading multiple functions with revenue and hiring oversight.
• Demonstrated growth from 40 to 140 employees.
• Owned profit margins, not just revenue.
• Strong contract negotiation experience.
• Clear communicator with four department leads and founder.

Responsibilities

• Own four department leads and their performance, development, reviews, and escalations.
• Set weekly rhythm, quarterly priorities, and determine what to cut when conflicts arise.
• Manage profit metrics, margins on delivery, and hiring costs.
• Lead client contracts, vendor terms, and redlines at the table.
• Coach operational leaders to become stronger, more autonomous.
• Make day-to-day decisions that usually wait on the founder.

Skills

Leadership

Negotiation

Communication

People management

Profit ownership

Job description

Blacksmith Agency LLC is seeking a Head of Operations to run the company day to day in a remote setting for US clients. You will oversee four department leads, define weekly rhythm, manage growth from 40 to 140 staff, and own the profit numbers, including delivery margins and hiring costs.

You will manage commercial discussions, client contracts, vendor terms, and guide leaders to become stronger, more autonomous. A rare seat for a seasoned operator ready to scale a growing agency.