Head of Operations & Growth — Home Services

Maeser Services; Louisville (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

Maeser Services in Louisville, KY seeks a General Manager to lead and optimize all company operations, aligning service, installation, and sales teams with strategic goals. You will act as a key client interface, mentor staff, and ensure peak performance across departments.

You will oversee budgets, financial forecasting, and profit-driven decisions while cultivating a high-energy, accountable culture that drives sustainable growth across HVAC, plumbing, electrical, and related home services.

Qualifications

• Minimum of 5 years of successful management experience, ideally in multi-trade home services.
• Strong leadership and decision-making skills; hands-on experience in service, install, and sales performance management.
• Exceptional financial and budgeting acumen; comfortable with forecasting and profit-driven decision-making.

Responsibilities

• Lead overall operations, ensuring effective coordination, supervision, and performance across all departments.
• Develop and execute strategic plans to optimize productivity, operational efficiency, and profitability.
• Oversee budgets, financial forecasting, and profit-driven decision-making.
• Drive sales performance and operational excellence across service and installation teams.
• Recruit, develop, and retain top talent while fostering a strong, people-first culture.
• Implement innovative processes and changes to improve organizational effectiveness.
• Act as the primary client interface and problem solver, ensuring high-quality service delivery.
• Maintain local brand identity while operating within a matrixed enterprise structure.
• Support and inspire a culture of accountability, growth, and operational excellence.

Skills

Leadership

Strategic planning

Forecasting

Talent development

Multi-trade management

Communication

Job description

Maeser Services in Louisville, KY seeks a General Manager to lead and optimize all company operations, aligning service, installation, and sales teams with strategic goals. You will act as a key client interface, mentor staff, and ensure peak performance across departments.

You will oversee budgets, financial forecasting, and profit-driven decisions while cultivating a high-energy, accountable culture that drives sustainable growth across HVAC, plumbing, electrical, and related home services.