Operations Leader - Multi-Trade Home Services

Dauenhauer Plumbing; Louisville (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

Dauenhauer Plumbing in Louisville, KY is seeking a General Manager to lead operations, drive profitability, and shape strategic direction. You will oversee service, installation, and sales performance while mentoring a diverse team and maintaining strong client interfaces.

The role demands hands-on leadership and a proven track record in multi-trade home services, with a focus on accountability and process excellence to deliver exceptional results.

Qualifications

• Minimum of 5 years of successful management experience, ideally in multi-trade home services.
• Strong leadership and decision-making skills; hands-on experience in service, install, and sales performance management.
• Exceptional financial and budgeting acumen; comfortable with forecasting and profit-driven decision-making.
• Track record of recruiting, developing, and retaining top talent across multiple trades.
• Experience managing teams and revenue responsibility in line with business scale.
• Multi-trade knowledge in HVAC, plumbing, electrical, or related home services.
• Superior communication, organizational, and interpersonal skills with meticulous attention to detail.
• Proactive, people-focused mindset aligned with a culture of accountability and excellence.

Responsibilities

• Lead overall operations, ensuring effective coordination, supervision, and performance across all departments.
• Develop and execute strategic plans to optimize productivity, operational efficiency, and profitability.
• Oversee budgets, financial forecasting, and profit-driven decision-making.
• Drive sales performance and operational excellence across service and installation teams.
• Recruit, develop, and retain top talent while fostering a strong, people-first culture.
• Implement innovative processes and changes to improve organizational effectiveness.
• Act as the primary client interface and problem solver, ensuring high-quality service delivery.
• Maintain local brand identity while operating within a matrixed enterprise structure.
• Support and inspire a culture of accountability, growth, and operational excellence.

Skills

Leadership

Decision-making

Forecasting

Talent development

Multi-trade knowledge

Communication

People-focused culture

Job description

Dauenhauer Plumbing in Louisville, KY is seeking a General Manager to lead operations, drive profitability, and shape strategic direction. You will oversee service, installation, and sales performance while mentoring a diverse team and maintaining strong client interfaces.

The role demands hands-on leadership and a proven track record in multi-trade home services, with a focus on accountability and process excellence to deliver exceptional results.