Head of Operations & Growth Enablement

Lever Test 12345; Chicago (IL); On-site; USD 140,000 - 210,000; Full time

Job summary

Carol’s Club is seeking a Head of Operations to lead and optimize internal operations across Sales, Customer Success, Marketing, and Finance. The role will build operating rhythms, KPIs, and scalable processes that enable rapid growth while maintaining operational discipline.

You will partner closely with the CEO and executive team to drive data-informed decisions, oversee budgeting and headcount planning, and manage key tools and vendors to sustain GTM effectiveness and revenue growth.

Qualifications

• 8–12+ years in business operations, revenue operations, or strategy roles in SaaS or startups.
• Experience scaling operations and leading cross-functional teams.
• Familiarity with Salesforce, HubSpot, Asana, NetSuite, Gainsight, Looker, or similar tools.

Responsibilities

• Lead and optimize internal operations across Sales, Customer Success, Marketing, and Finance.
• Build and own operating rhythms and KPIs across departments.
• Drive process improvements, systems integrations, and automation.
• Collaborate with Revenue and Customer teams to optimize lifecycle and renewals.
• Partner with CEO and executive team for data-informed decisions.
• Support budgeting, forecasting, and headcount planning with Finance.
• Manage vendors, tools, and technology platforms (CRM, PM, ERP).
• Hire, lead, and mentor an Ops team; foster ownership and continuous improvement.

Skills

Ops leadership

Strategic thinking

Analytical skills

Executive collaboration

Education

Bachelor’s degree

MBA a plus

Tools

Salesforce

HubSpot

Asana

NetSuite

Gainsight

Looker

Job description

Carol’s Club is seeking a Head of Operations to lead and optimize internal operations across Sales, Customer Success, Marketing, and Finance. The role will build operating rhythms, KPIs, and scalable processes that enable rapid growth while maintaining operational discipline.

You will partner closely with the CEO and executive team to drive data-informed decisions, oversee budgeting and headcount planning, and manage key tools and vendors to sustain GTM effectiveness and revenue growth.