VP of Operational Excellence & Growth

Lever Middleware Test Company; Chicago (IL); Presencial; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

Carol's Club is seeking a Head of Operations in Chicago to lead and optimize internal functions across Sales, Customer Success, Marketing, and Finance. You’ll implement operating rhythms, KPIs, and scalable processes to accelerate growth and improve time-to-value.

The role requires 8–12+ years in operations, strong executive collaboration, and proven leadership. A Bachelor’s degree is required, MBA is a plus; experience with Salesforce, HubSpot, and Looker is preferred.

Formación

• 8–12+ years of experience in business operations, revenue operations, or strategy roles in SaaS, tech-enabled services, or startup environments.
• Proven success leading operations through periods of rapid growth or transformation.
• Familiarity with scaling business systems and tools such as Salesforce, HubSpot, Asana, NetSuite, Gainsight, Looker or similar platforms.
• Exceptional cross-functional collaboration and communication skills; experience influencing at the executive level.
• Strong analytical orientation with experience building, managing, and interpreting operational dashboards.
• Demonstrated leadership capabilities in building high-performing teams and scalable processes.
• Bachelor’s degree required; MBA or related graduate degree is a plus.

Responsabilidades

• Lead and optimize internal operations, ensuring seamless coordination across Sales, Customer Success, Marketing, and Finance functions.
• Build and own operating rhythms and KPIs across departments—establishing accountability frameworks and reporting mechanisms that enable scale.
• Drive process improvement initiatives, systems integrations, and automation efforts to reduce inefficiency and improve time-to-value across teams.
• Collaborate closely with Revenue and Customer teams to optimize lifecycle execution, renewal management, and GTM effectiveness.
• Serve as strategic partner to the CEO and executive team, enabling data-informed decision-making through strong business intelligence and analytics.
• Support budgeting, forecasting, and headcount planning processes in partnership with Finance.
• Manage key vendors, tools, and technology platforms that support internal operations (CRM, project management, support, and ERP systems).
• Hire, lead, and mentor a growing Ops team; foster a culture of ownership, curiosity, and continuous improvement.

Conocimientos

Cross-functional collaboration

Executive stakeholder management

Analytics & dashboards

Team leadership

Educación

Bachelor's degree

MBA or related graduate degree

Herramientas

Salesforce

HubSpot

Asana

NetSuite

Gainsight

Looker

Descripción del empleo

Carol's Club is seeking a Head of Operations in Chicago to lead and optimize internal functions across Sales, Customer Success, Marketing, and Finance. You’ll implement operating rhythms, KPIs, and scalable processes to accelerate growth and improve time-to-value.

The role requires 8–12+ years in operations, strong executive collaboration, and proven leadership. A Bachelor’s degree is required, MBA is a plus; experience with Salesforce, HubSpot, and Looker is preferred.