Operations Leader: AI Parking & Customer Experience

SP+; City of White Plains (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

SP+ is seeking an Operations Manager in White Plains, NY to lead a diverse team, optimize daily operations, and ensure high standards of service and safety. Responsibilities include budgeting, vendor management, and ensuring compliance with OSHA requirements.

The role demands strong leadership, problem-solving, and a commitment to exceptional customer and client satisfaction. Salary ranges from $80,000 to $90,000 per year and includes comprehensive benefits.

Qualifications

• Demonstrated ability to lead, manage and motivate a diverse team.
• Passionate about delivering best possible customer experience and client satisfaction.
• Experience developing budgets and reviewing P&L is a plus.
• Ability to react and problem-solve quickly.
• Proficient with computer applications; able to learn internal programs.

Responsibilities

• Deliver on our Promise by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees; ensure staffing levels for quality service.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Review all damage claims; implement plans to improve safety of operations.
• Implement policies to ensure compliance with OSHA laws.

Skills

Leadership

Customer experience

Budgeting & P&L

Problem solving

MS Office

Tools

Microsoft Office Suite

Job description

SP+ is seeking an Operations Manager in White Plains, NY to lead a diverse team, optimize daily operations, and ensure high standards of service and safety. Responsibilities include budgeting, vendor management, and ensuring compliance with OSHA requirements.

The role demands strong leadership, problem-solving, and a commitment to exceptional customer and client satisfaction. Salary ranges from $80,000 to $90,000 per year and includes comprehensive benefits.