Head of NA Platform Operations — Enterprise Partners

Wise; Austin (TX); Hybrid; USD 210,000 - 275,000; Full time

Job summary

Wise is seeking a Head of Business Operations to lead North America operations from Austin in a hybrid role. The position focuses on turning regional partner operations into scalable, automated processes and driving cross-functional alignment across product, compliance, and servicing teams.

You will manage a Partner Operations team, improve KPI performance, and partner with commercial teams to scale new enterprise partnerships. This senior role requires 8+ years of leadership in tech operations.

Qualifications

• 8+ years of operational leadership in tech.
• Proven ability to turn red KPIs green and manage SLAs.
• Experience with matrix leadership across regulated domains.
• Strong data literacy and ROI modeling for product investments.
• Enterprise partner depth in banking and cross-border platforms.

Responsibilities

• Own regional servicing performance and SLAs across North America.
• Lead cross-functional roadmap alignment without direct authority.
• Build ROI-based cases to justify automation investments.
• Directly manage 4–5 Partner Operations Managers.
• Scale operating models for new enterprise partners.
• Serve as escalation point for Tier 1 bank partners.

Skills

Operational leadership

Matrixed leadership

Data literacy

ROI modeling

Cross-functional influence

Enterprise partner management

SLA management

Incident management

Job description

Wise is seeking a Head of Business Operations to lead North America operations from Austin in a hybrid role. The position focuses on turning regional partner operations into scalable, automated processes and driving cross-functional alignment across product, compliance, and servicing teams.

You will manage a Partner Operations team, improve KPI performance, and partner with commercial teams to scale new enterprise partnerships. This senior role requires 8+ years of leadership in tech operations.