Head of Business Ops, North America — Growth Lead

PCN; Austin (NY); Sur place; USD 180 000 - 260 000; Plein temps

Résumé du poste

PCN is seeking a Head of Business Operations for North America to lead servicing and operations for its platform partners. You will drive regional strategy, ensuring the servicing model scales with growth, and partner KPIs and SLAs stay on target, while influencing regional teams and aligning with cross-functional leadership.

You will own the regional operational roadmap, optimize processes, and deliver high-impact solutions in a data-driven environment, balancing strategic planning with

Qualifications

• Senior leadership experience in fintech/ payments or tech.
• Proven ability to drive large projects to completion.
• Strong data-driven decision making and KPI management.
• Experience with cross-functional teams across customer success, servicing and operations.

Responsabilités

• Own servicing and operational KPIs for North America region.
• Lead partners' operational success with clear KPIs and SLAs.
• Influence regional teams to align with roadmap and capacity planning.
• Translate partner requirements into scalable servicing models and six‑month plans.

Connaissances

Leadership

Operational leadership

Data analytics

SQL

Python

Cross-functional collaboration

Strategic planning

Change management

Customer/partner focus

Outils

SQL

Python

Description du poste

PCN is seeking a Head of Business Operations for North America to lead servicing and operations for its platform partners. You will drive regional strategy, ensuring the servicing model scales with growth, and partner KPIs and SLAs stay on target, while influencing regional teams and aligning with cross-functional leadership.

You will own the regional operational roadmap, optimize processes, and deliver high-impact solutions in a data-driven environment, balancing strategic planning with