Head of Multi-Site Operations (Food Service)

Compass Group USA; Milwaukee (WI); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Retirement Plan

Health & Wellness

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Commuter Benefits

FSAs

Job summary

Compass Group USA is seeking a Vice President of Operations to provide strategic leadership for multiple business units, driving operational excellence, client satisfaction, financial performance, and regulatory compliance across multi-site operations.

This executive will develop high-performing teams, strengthen client relationships, and support growth initiatives while fostering a culture of accountability and continuous improvement.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• 12+ years of leadership experience in food service, hospitality, dining, catering, or related industries.
• 5+ years of multi-site or multi-unit operational leadership experience.
• Proven success driving financial performance, client satisfaction, retention, and operational excellence.
• Strong leadership experience building, coaching, and developing high-performing management teams.
• Expertise in P&L management, budgeting, forecasting, labor management, and financial analysis.
• Experience using operational and financial data to drive decision-making and continuous improvement.
• Demonstrated success building executive-level client relationships and supporting strategic growth initiatives.
• Experience with hiring, performance management, succession planning, and leadership development.
• Strong communication, presentation, and organizational skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Responsibilities

• Lead multi-site operations to achieve financial, operational, and client satisfaction goals.
• Drive performance in client retention, regulatory compliance, food safety, purchasing, culinary standards, and people management.
• Build strong relationships with clients and key stakeholders while identifying opportunities for growth.
• Develop, coach, and mentor management teams to achieve operational and financial objectives.
• Manage budgets, forecasts, labor planning, and P&L performance across assigned operations.
• Analyze business metrics and implement data-driven strategies to improve results.
• Conduct regular site visits and oversee action plans to address performance gaps.
• Support business development efforts, including site surveys, presentations, proposals, and contract negotiations.
• Ensure compliance with food safety, quality, financial, HR, and operational audit requirements.
• Communicate company initiatives and priorities while fostering collaboration across teams.

Skills

Leadership

Client relationships

Financial analysis

Strategic planning

Operations management

Communication

Education

Bachelor’s degree or equivalent professional experience

Tools

Excel

PowerPoint

Word

Job description

Compass Group USA is seeking a Vice President of Operations to provide strategic leadership for multiple business units, driving operational excellence, client satisfaction, financial performance, and regulatory compliance across multi-site operations.

This executive will develop high-performing teams, strengthen client relationships, and support growth initiatives while fostering a culture of accountability and continuous improvement.