Head of Mobile Service Operations & Growth

Rush Enterprises Inc.; Highland Park (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company matching

Employee stock purchase program

Job summary

Rush Enterprises, Inc. seeks a Director of Operations - Mobile Service to shape and execute a profitable mobile service strategy. You will establish a dedicated mobile service unit with P&L responsibility, define governance, and deploy processes and systems to achieve ambitious targets.

As a leader, you will set KPIs, collaborate with field leaders, recruit and develop talent, and drive performance across the mobile network to deliver measurable results.

Qualifications

• Bachelor's degree in a related field preferred.
• Minimum 5 years experience in commercial vehicle parts and service or related industry.

Responsibilities

• Develop 5-year comprehensive strategic roadmap for Mobile Service.
• Propose and obtain approval of optimal field organizational structure and timeline.
• Work with Accounting and SAP teams to develop KPI tracking and financial performance.
• Collaborate with RushCare to develop a centralized contact center for Mobile Service customers.
• Implement scheduling software to optimize asset and personnel utilization.
• Develop nationwide parts fulfilment for Mobile Techs.
• Recruit and retain Mobile Technicians to grow capacity.
• Standardize asset selection and deployment to maximize utilization and minimize cost.
• Provide leadership to Regional GMs and field personnel for performance.

Skills

Excel

Verbal & written communication

Collaboration

Coaching

Change management

Education

Bachelor's degree or higher

Tools

SAP

Job description

Rush Enterprises, Inc. seeks a Director of Operations - Mobile Service to shape and execute a profitable mobile service strategy. You will establish a dedicated mobile service unit with P&L responsibility, define governance, and deploy processes and systems to achieve ambitious targets.

As a leader, you will set KPIs, collaborate with field leaders, recruit and develop talent, and drive performance across the mobile network to deliver measurable results.